Shadow Folders

tommyg · Post by **tommyg** » Fri Aug 17, 2007 12:08 am

We have recently set-up Vault version 4.04, and are having an issue with getting Shadow Folders working.

Our setup is as follows;
- IIS server running the Server
- Database is stored on another server - SQL 2005
- Setup to use Windows Authentication (working for clients)
- Created an AD account for web services to run under
- set the admin password when installing, and have not changed
- Web site installed into different path than c:\inetpub\wwwroot (d:\Web Sites\Vault)

However, when running the web client, going to admin and then Shadow Folders we are getting the following error message;

The Shadow Folder Service was unable to connect to the Vault server. Please enter the login to be used by the Shadow Folder Service

I have attached the installation logs and service logs etc if these are of any help

Regards
Tom

Beth · Post by **Beth** » Fri Aug 17, 2007 7:20 am

When you were installing, which selection did you make for the IIS process model? It would have been machine, system, or custom.

Also, are the shadow folders on the same machine as Vault or a different machine?

tommyg · Post by **tommyg** » Sun Aug 19, 2007 5:25 pm

We selected custom, and then entered a AD Account to run under, which has all the correct access (I believe).

We haven't selected where the shadow folders are at all, as cannot get in to the set up for them .. simply receive the message in bold in the original post.

Regards
Tom

Beth · Post by **Beth** » Mon Aug 20, 2007 8:11 am

Can you browse to d:\Web Sites\ and look for the Vault shadow folder directory under there? Once it's found, look at its properties and see if the AD account Vault is running under has permissions to that directory. If not, add it.

Beth · Post by **Beth** » Mon Aug 20, 2007 10:50 am

In addition to my last post, you may want to try logging in to the server with the user account that Vault is running under. Then try accessing the Admin tool again and going to shadow folders. If that works, then you shouldn't need to log in again as that user.

tommyg · Post by **tommyg** » Mon Aug 20, 2007 8:12 pm

OK,

After some further investigation, I found that in the web.config for the ShadowFolders I found that there was a line for <identity impersonate ....>

By temporarily removing this, I was able to eventually get into the Shadow Folders maintenance screen.

Then, once there I was able to add 1 Shadow Folder for '$/Common', however when I try and add '$/Production Source' it does not get added. Also, an ASP.NET error happens that stops the VaultAppPool and I have to restart it.

The following was added to the web.config for the ShadowFolders;

<WorkingFolderAssociations>
<rep repid="2">
<sfa assoc_key="2:$/common-d:\vaultshadow\common" reppath="$/Common" localpath="D:\VaultShadow\Common" readonly="False" repid="2" synchepository="False" filedateoption="2" initialget="True" webpath="D:\Web Sites\Vault\VaultShadowFolder" />
</rep>
</WorkingFolderAssociations>

I did notice the repid="2" in there, and when I am attempting to add another Shadow folder, the add button link indicates it is also using repid="2".

Regards
Tom

Beth · Post by **Beth** » Tue Aug 21, 2007 7:34 am

Could you open up a Vault client, connect to a repository, go to Help - Technical Support and copy the information from there to me? That will provide some useful environment information.

The <identity impersonate> entry is supposed to be the AD account you are running Vault under. Did that not match what you are using? When you removed it, you are making the shadow folders run under an ASPNET account instead of the custom account.

Also, could you check your Shadow Folder log? To find the Shadow Folder's log file, look in the temporary directory of the user the web service runs as. Usually this is the ASPNET user, whose temp folder is something like C:\Documents and Settings\<your machine name>\ASPNET\Local Settings\Temp. If you have configured the Shadow Folder service to run under an impersonated account, check that user's Local Settings\Temp folder.