Unable to connect to VaultService
Moderator: SourceGear
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Unable to connect to VaultService
When trying to login, I get the following message:
Unable to connect to http://rcs-scc/VaultService. No server was found at the specified URL. Please verify your network settings using the Options dialog under the Tools menu in the Vault GUI Client. Web Exception: The operation has timed-out.
Login works on other systems.
Important Background Info: On the PC I am having problems with, I just installed a new disk and had copied ALL the files from the old drive. I had booted on another system with the old and new drive from the notebook as secondary drives so I WAS able to get all system files (registry, etc.).
I have attached log files from the failed login and a good login from another system.
Unable to connect to http://rcs-scc/VaultService. No server was found at the specified URL. Please verify your network settings using the Options dialog under the Tools menu in the Vault GUI Client. Web Exception: The operation has timed-out.
Login works on other systems.
Important Background Info: On the PC I am having problems with, I just installed a new disk and had copied ALL the files from the old drive. I had booted on another system with the old and new drive from the notebook as secondary drives so I WAS able to get all system files (registry, etc.).
I have attached log files from the failed login and a good login from another system.
Steve Bacher
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- Location: Dayton, OH
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Unable to connect to VaultService
I am running ZoneAlarm and the program is there with all permissions allowed. I even went as far as turning the firewall off and it still won't work.
Steve
Steve
Steve Bacher
Generally if only one client of many cannot connect, or times out after a short period of time (while other machines are fine), this points to some sort of client side networking software that is preventing the connection.
-The clent might be configured to use a proxy that has different settings than other clients
-There still may be something going on with Zone Alarm
-Sometimes even router software can be the culprit, if the network path is diffferent from other machines that can connect (see http://support.sourcegear.com/viewtopic.php?t=44 )
You can also try http://support.sourcegear.com/viewtopic.php?t=736 if you haven't already seen it, as well as our general index of knowledge base articles at: http://support.sourcegear.com/viewtopic.php?t=792
Did you copy all the client files? Maybe uninstalling and re-installing would help.
-The clent might be configured to use a proxy that has different settings than other clients
-There still may be something going on with Zone Alarm
-Sometimes even router software can be the culprit, if the network path is diffferent from other machines that can connect (see http://support.sourcegear.com/viewtopic.php?t=44 )
You can also try http://support.sourcegear.com/viewtopic.php?t=736 if you haven't already seen it, as well as our general index of knowledge base articles at: http://support.sourcegear.com/viewtopic.php?t=792
Did you copy all the client files? Maybe uninstalling and re-installing would help.
Linda Bauer
SourceGear
Technical Support Manager
SourceGear
Technical Support Manager
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I shut down Zone Alarm - No.
Reinstalled (removed / installed) the Vault client - No
The other system I tried is also on my desk and the proxy is off. The error indicates a router issue but it cannot be that because my PC is the only one having a problem.
I can get to the Vault Service through the web! Aarrrrgg!
Reinstalled (removed / installed) the Vault client - No
The other system I tried is also on my desk and the proxy is off. The error indicates a router issue but it cannot be that because my PC is the only one having a problem.
I can get to the Vault Service through the web! Aarrrrgg!
Steve Bacher
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Yes. Everything is OFF. Windows Firewall is off and ZoneAlarm is down.
I am sure it has something to do with the disk cloning (not really a true clone but a complete copy). Some other things were acting funny but I have been able to resolve most of them. If I remember correctly, I was able to run Vault before the disk copy. Weird!?
Any registry settings that can be removed?
I am sure it has something to do with the disk cloning (not really a true clone but a complete copy). Some other things were acting funny but I have been able to resolve most of them. If I remember correctly, I was able to run Vault before the disk copy. Weird!?
Any registry settings that can be removed?
Steve Bacher
Not sure what you would remove. But you could compare your registry settings for the Vault Client against that of a user whose client is connecting properly.
HKEY_CURRENT_USER\Software\SourceGear\Vault\Client\Settings
HKEY_CURRENT_USER\Software\SourceGear\Vault\Client\Settings
Last edited by lbauer on Tue Jan 24, 2006 3:34 pm, edited 1 time in total.
Linda Bauer
SourceGear
Technical Support Manager
SourceGear
Technical Support Manager
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Some of the settings were different so I save the hive from my system and imported those from a good box. Still no login. I think that this is a much lower level problem as I ran a network sniffer program and did not see any traffic to the Vault server.
Is there any test programs that would simulate a Vault login and would trap data?
I'm really stretching for things now!
Is there any test programs that would simulate a Vault login and would trap data?
I'm really stretching for things now!
Steve Bacher
Also stretching . . .
Maybe it's something simple like the "use SSL" box being checked (or unchecked if you're using SSL).
You could enable client-side logging and see if that provides any information:
http://support.sourcegear.com/viewtopic.php?t=1534
If I recall, you said you could connect to with the Web Client, correct?
Maybe it's something simple like the "use SSL" box being checked (or unchecked if you're using SSL).
You could enable client-side logging and see if that provides any information:
http://support.sourcegear.com/viewtopic.php?t=1534
If I recall, you said you could connect to with the Web Client, correct?
Linda Bauer
SourceGear
Technical Support Manager
SourceGear
Technical Support Manager
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