user license

busbong · Post by **busbong** » Tue Jul 05, 2005 10:28 am

I have bought additional user licenses but still getting errors when trying to add a new user.

lbauer · Post by **lbauer** » Tue Jul 05, 2005 10:37 am

What version of Vault are you using?

What version serial numbers did you purchase? You can decode your serial numbers at this link:

https://store.sourcegear.com/sgstore/decode_serial.aspx

Guest · Post by **Guest** » Tue Jul 05, 2005 10:42 am

I am using Vault 3.0

busbong · Post by **busbong** » Tue Jul 05, 2005 10:44 am

Here is the decoded serial number:

Serial Type: Vault 3.x
Count: 10
Version: 3
ID: 93429
Expires: never

lbauer · Post by **lbauer** » Tue Jul 05, 2005 10:50 am

I assume you have as many (or more) licenses than users. Try restarting IIS. It could be that old license information is cached and will be updated when you restart the server.

busbong · Post by **busbong** » Tue Jul 05, 2005 10:53 am

Why did the serial decoder say 10 user license rather than 20. I have purchased a total of 20 (just not at the same time). Thanks.

lbauer · Post by **lbauer** » Tue Jul 05, 2005 11:04 am

You may have another license somewhere, as you would have gotten a license for each time you purchased.

Email me at Linda at Sourcegear.com and we'll get this figured out.