Cannot Logon to Vault Server

dean · Post by **dean** » Thu Jun 02, 2005 9:56 pm

I installed Vault v3.0.7 onto a Windows 2000 Workstation with Service Pack 4. IIS v5.0, MS SQL 2000, and .Net Framework v1.1 with Service Pack 1 were already installed on this computer.

After installing Vault Server, I can view the Home Page (html) within Internet Explorer 6.0 on the local machine and from a remote computer.

However, when I try to view the VaultService.asmx page, it pops up a Login dialog box and asks me for a User Name, Password, and Domain. I have tried several login attempts, but haven't been able to view this page. When I press cancel from the Login dialog, it gives me the message:

Server Error in '/VaultService' Application.
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Access is denied.
Description: An error occurred while accessing the resources required to serve this request. The server may not be configured for access to the requested URL.

Error message 401.2.: You do not have permission to view this directory or page using the credentials you supplied. Contact the Web server's administrator for help.

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Version Information: Microsoft .NET Framework Version:1.1.4322.2032; ASP.NET Version:1.1.4322.2032

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What am I doing wrong? I have spent 2 days on this now and have run aspnet_regiis -i, and I have read all of your knowledge base articles and I still can't get it to work.

I get a similar message when trying to access Vault through the Admin Tool:

Unable to connect to http://localhost/VaultService. No server was found at the specified URL. Please verify your network settings using the Options dialog under the Tools menu in the Vault GUI Client. Web Exception: The request failed with HTTP status 401: Unauthorized.

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I also have Dragnet on the same computer and it works fine. I have uninstalled and reinstalled the .Net Framework 1.1 with Service Pack 1. And I have gone through all the Anonymous User configuration through IIS. I have looked at all the directory permissions and everything looks fine.

I don't know what to do next to get it to work. Please help.

lbauer · Post by **lbauer** » Fri Jun 03, 2005 8:14 am

This sounds like a problem with a network configuration.

Are you behind a proxy or other device that requires authentication?

Is Anonymous Access enabled in IIS? By default, the virtual directory, Vaultservice, is created w/ anonymous access.

Check to see if there are other security settings in IIS or on your network that might block access to Vault.

dean · Post by **dean** » Fri Jun 10, 2005 5:59 pm

I thought I would close out this post because we found that the IIS v5.0 setup for the VaultService and/or some of the other web related sites that can be configured in IIS didn't have the "Scripts Only" execution enabled in the "Folder Security" tab. I don't know why it wasn't enabled because nothing was changed in these property dialogs. Anyway, once I enabled it to execute scripts, everything worked fine.