stuck at "downloading files...." for several minut

This forum is now locked, since Gold Support is no longer offered.

Moderator: SourceGear

Locked
nmcalpin
Posts: 38
Joined: Mon Nov 01, 2004 10:06 am

stuck at "downloading files...." for several minut

Post by nmcalpin » Fri May 20, 2005 11:54 am

Several of my developers have reported that Vault occassionally will have a status message of "downloading files...." for around ten minutes after getting a branch. during this timeframe, nothing is downloading, and vault is unusable.

3.0.6 client and server.

any ideas?

jclausius
Posts: 3706
Joined: Tue Dec 16, 2003 1:17 pm
Location: SourceGear
Contact:

Post by jclausius » Fri May 20, 2005 12:25 pm

Nothing off the top of my head. Anything in the server's log file?

If not, and you have a lot of disk space, you could place the server in Debug log mode. Then if you encounter anything like this again, we could take a look at anything that seems to be taking a long time.
Jeff Clausius
SourceGear

nmcalpin
Posts: 38
Joined: Mon Nov 01, 2004 10:06 am

Post by nmcalpin » Fri May 20, 2005 4:55 pm

nothing in the server log. i put it in debug mode.

jeremy_sg
Posts: 1821
Joined: Thu Dec 18, 2003 11:39 am
Location: Sourcegear
Contact:

Post by jeremy_sg » Sat May 21, 2005 11:02 am

Turning on Vault client logging will probably help track this down, at least to tell us what the client is doing when it hangs.

Locked