Internal and External Access

Jeff Tindall · Post by **Jeff Tindall** » Mon Apr 25, 2005 8:26 am

We have two networks in our office -- an internal private network and the internet. I setup the Vault server on an internal machine (since the bandwith is much faster and most of our work in internal). I also setup a webserver on the internet to provide access from home. The webserver had rights to access the database on the internal network and everything works fine from a functional stand point (no matter if you check out the file from the home or in the office, it is checked out for everyone). It is essentially two webservers using the same database.

The problem came along when our license expired. I had bought a license and installed it and it works fine for the internal users. However, remote users get an invalid license error. What steps should I take to get this working?

Thanks,
~Jeff

lbauer · Post by **lbauer** » Mon Apr 25, 2005 8:51 am

This isn't a supported configuration, so we may or may not be able to help.
Do you have two installations of Vault accessing the same database? How many active users do you have and how many users are allowed by the serial number?

What version of Vault are you using?

Jeff Tindall · Post by **Jeff Tindall** » Mon Apr 25, 2005 8:57 am

There are two installations using the same database. There are 5 defined/licensed and no more than 5 using. We had no problems at all during the trial. We just setup the internet server with the same connection string as the internal server so they would pull the same information. Since it is all just webservices, it did not seem to matter.

How do others accomplish this in similar scenarios?

Jeff Tindall · Post by **Jeff Tindall** » Mon Apr 25, 2005 8:58 am

BTW - the version is 3.0.5

lbauer · Post by **lbauer** » Mon Apr 25, 2005 10:10 am

Connect to each Vault server with the Admin Tool and send me a screenshot of the admin tool -> license tab.

Also, run this SQL Query and send me the result.

use sgvault
go
select * from tbllicensekeys
go

email to Linda @sourcegear.com

lbauer · Post by **lbauer** » Tue Apr 26, 2005 8:28 am

Jeff's license info checked out fine, so I suggested a restart of IIS on the external machine to clear any cached license info. That worked and his users can connect now.