Command line client empty response

[seb1690]

Hi,

I have standard vault client version 10.0.2 (936). I try to use a command line client in order to get the history of a folder but the response I receive is empty. The command seems to work fine though.

This is the command I use (I replaced all fields by XXXX):

vault HISTORY -user "XXXXXXX" -password "XXXXX" -host "XXXXX" -repository "XXXXXX" "XXXXXXXX"

And this the response I receive:

<vault>
<history />
<bugsreferenced />
<result>
<success>True</success>
</result>
</vault>

The succes value is "True" but the history content is empty. Of course the history of the requested folder is not empty if I verified it via the GUI. I tried the same command on another computer and it works correctly. I also tried to re-install source gear multiple time on my computer but it does not help.

What can I do? I need this command to work in order to use it from a Python script.

Thanks,
Seb

[Tonya]

Few questions for you:

1) Have you tried to perform the same history command specifying a different folder?

2) Does your CLC work properly for any commands?

Thanks,

Tonya

[seb1690]

Hi Tonya,

Yes I tried on different folders and files and it never works.

CLC seems to work for other commands. I didn't try all of them but for example the PIN and LISTFOLDER commands are working fine (I just retried to be sure).

Why the HISTORY command does not work as expected?

Thanks,
Sebastien

[Tonya]

Hello again,

Can you try to History command with options to see if this makes a difference? I have copied below a link to the Vault CLC Help guide, you will need to scroll down to the History section:

http://download.sourcegear.com.s3-websi ... tm#HISTORY

Thanks,

Tonya

[seb1690]

Hi,

I tried with -rowlimit / -datesort / -includeactions / -norecursive and the result is the same. This is really boring.

Hope you can help me.

Thanks,
Seb

[Tonya]

This is not an easy problem to troubleshoot since it appears to be specific to your machine. Perhaps your Vault Server log would be useful. Can you please send us your Vault Server log? The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. Please include more information in regards to your environment (OS info) and your Vault license key (so we can locate your record in our customer service portal). When emailing support@sourcegear.com, please reference this thread.

Thanks,

Tonya

[seb1690]

Hi Tonya,

Thank you for your answer. I cannot find the sgvault folder under C:\Windows\Temp. I also tried to search for "sgvault.log" on my C: disk and it found nothing.

About the Vault license key, where can I find it? I am working in a big company and my account has been added by somebody else.

Thanks,
Seb

[Tonya]

Hello again,

The Vault Server log is in %windir%\temp\sgvault\sgvault.log on the server machine. You will need to have access to the Vault Server machine to obtain it or ask an admin for it. When you email the log, I may be able to locate your record based off your email domain. The Vault license key is located on the Server, it can be accessed using the Vault Admin Tool and it's under the licensing section.

Tonya

[seb1690]

Hi,

Ok thank you, I just sent an email to support.

Regards,
Seb