Assigned new access rights; user can't see new folders

[craigr]

I had a user with very limited rights. I removed that group from his access list and put him in a group that has RCA rights to $. On the Admin site everything looks fine (he has the same access rights as I do). But nothing has changed for him on the client side. He still sees the same 8 folders under $ that he saw before. There should be about 75. We tried Refresh but no diff. Logged out/in no diff.

How do I get Vault to recognize his permissions have changed?

[Tonya]

Hello,

We'd like to get some additional information from you. Can you please let us know what OS the user is running? Do you have access to your SQL Server?

Thanks,

Tonya

[craigr]

Mac OS 10.15.5

I do have access to SQL Server.

[craigr]

And this morning everything is working.

I think we're OK. I suspect restarting the Mac may have done it, though he doesn't shut down overnight. It's a mystery.

[Tonya]

Hello again,

Thank you for the update. Glad to hear that Vault is now working accordingly. If the problem would return, please let us know.

Tonya