Vault Index Service

[methier]

I am the admin of our Vault Server and one of the endusers contacted me because he could not get Find In Files to stay on after it was enabled. I checked and I could not get it to stay enabled either. Looking at the log I found 'FindInFilesByFolder returned: FailInvalidIndexStatus'. When I check the servers plugins I see:

http://127.0.0.1/VaultIndexService/Vaul ... rvice.asmx VaultIndexService.VaultIndexService TRUE
http://127.0.0.1/VaultNotifyService/Vau ... rvice.asmx VaultNotifyService.VaultNotifyService TRUE
http://localhost/VaultShadowFolder/Vaul ... rvice.asmx VaultShadowFolder.VaultShadowFolderService TRUE
http://mnprdapp36b.msp.graco.com/VaultS ... rvice.asmx VaultIndexService.VaultIndexService FALSE
http://mnprdapp36b.msp.graco.com/VaultS ... rvice.asmx VaultNotifyService.VaultNotifyService FALSE

I am tempted to change the forth line to TRUE, but there is a warning below that says one should contact Technical Support first.

I'm struggling to figure out what is causing the issue. Any help would be greatly appreciated.

Thank you.

Mike Ethier
612-623-6031

[Tonya]

This appears to be a configuration error, we are working offline via email.

Tonya

[Perry2]

Has this been figured out. My "Find in Files" server setting is not sticking to "On".

[jclausius]

Find in Files works through a Vault Trigger and within the Trigger a Vault Service callback. When Find in Files stops working, a configuration issue is usually at the root at the problem:

Things to check;

1) The Vault Trigger plug-in. Within your Server Admin page, look for the "Plugins" section. For Find in Files, there will be SourceCode Control type plugin with a URL. Make sure the URL within the plugin IS correct and that the Vault Server itself that open that URL. There is a magnifying glass to test the connection, but that only has value when clicked on a browser running ON the Vault Server. Basically, the Vault Server has to be able to trigger that URL.

2) The Find in Files call back. Within the Vault Find in Files installation directory (<<VAULTSERVER_INSTALL_DIR>>\VaultIndexService\), open the web.config file in a text editor. Make sure the XML entry for the Vault Server call back is correct.

If those configurations look correct, check your Vault Find in Files log file. By default this is found in %WINDIR%\temp\SGVaultindex\vaultindexservice.txt. Perhaps the information in the log file may indicate a different problem.