Vault 6.0 install fails due to IIS 5.1 issue

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achenry
Posts: 4
Joined: Fri Oct 12, 2012 10:42 am

Vault 6.0 install fails due to IIS 5.1 issue

Post by achenry » Fri Oct 12, 2012 11:00 am

We are looking at adding source control at my company and I had used Vault in the past so wanted to give it a try again 7+ years later. I am trying to install the 6.0 version and am having issues.

I am running windows 7, 64-bit.
I have IIS 6.0 installed
I have SQL Server 2012 installed

When I try to run the VaultProServer64_6_0_1_30598.msi, I get the following:
SourceGear Vault Professional Server 64-bit cannot be installed on systems with Internet Information Services version lower than 5.1.

I have checked the knowledge base and found the article about permissions in the registry. I am an admin on my machine, I have disabled our anti-virus software and I still get the same error.

Getting a bit frustrated since it's advertised as "easy to install".

Any help would be appreciated.
-A.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Vault 6.0 install fails due to IIS 5.1 issue

Post by lbauer » Fri Oct 12, 2012 12:59 pm

Are you sure you have IIS 6.0, not IIS 7.x on your Windows 7 machine?
Linda Bauer
SourceGear
Technical Support Manager

achenry
Posts: 4
Joined: Fri Oct 12, 2012 10:42 am

Re: Vault 6.0 install fails due to IIS 5.1 issue

Post by achenry » Fri Oct 12, 2012 1:09 pm

sorry, you are correct, I do have IIS 7.5

Got in a hurry when I was typing

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Vault 6.0 install fails due to IIS 5.1 issue

Post by lbauer » Fri Oct 12, 2012 1:19 pm

You could try running the Vault Server installer "as admin" from a command prompt.

To run Command Prompt as Adminstrator, If you're on Windows 7 or Windows 2008, click the Start button and type "cmd" in the search box. You should see "cmd.exe" listed in the search results. Right click on cmd.exe and select "Run as Administrator."

Then cd to the Vault server installer directory and type the name of the installer and hit return. The installer will run as Administrator.

Let me know if this does not resolve the problem.
Linda Bauer
SourceGear
Technical Support Manager

achenry
Posts: 4
Joined: Fri Oct 12, 2012 10:42 am

Re: Vault 6.0 install fails due to IIS 5.1 issue

Post by achenry » Fri Oct 19, 2012 11:31 am

I tried your suggestion and got the same result.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Vault 6.0 install fails due to IIS 5.1 issue

Post by lbauer » Fri Oct 19, 2012 11:37 am

I'd suggest we schedule a remote assist session where I can take a closer look. Email me at support at sourcegear.com, ATTN: Linda.

Please include a link to this forum post.
Linda Bauer
SourceGear
Technical Support Manager

achenry
Posts: 4
Joined: Fri Oct 12, 2012 10:42 am

Re: Vault 6.0 install fails due to IIS 5.1 issue

Post by achenry » Fri Oct 19, 2012 12:08 pm

The machine that we are attempting the install on has ended up in a bad state, so we are going to re-image it and try again. If we still have issues after the re-image, I will send an email. Otherwise I will post our success.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Vault 6.0 install fails due to IIS 5.1 issue

Post by lbauer » Fri Oct 19, 2012 12:42 pm

Ok, let us know. A VM or machine in a bad state isn't a good candidate for a Vault installation.
Linda Bauer
SourceGear
Technical Support Manager

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