Can't uninstall version 4.1.4 server

[gos56280`]

Cannot Uninstall the previous server version 4.1.4
The documentation for upgrading to 6.0 pro is to install each major version, and the first major version asks to uninstall the standard version. It states that the uninstall for the standard version is in the Control Panel -Add/Remove software.
It is not there, and a search for an uninstall yields nothing.
-Thank you

[lbauer]

Is Vault version 4.1.4 installed?

If so, probably the easiest way to resolve this is to run the Vault 4.1.4 installer over the existing installation, then run the installer one more time and select the Remove option.

The other option would be to search the registry for any keys related to Vault Server, and delete them, plus remove the Vault Service directory from Inetpub\wwwroot.

You don't want to install Vault 4.1.4 if you have a later version of the Vault database in SQL Server.
To be sure, run this query in SQL Server:

Code: Select all

use sgvault
go
select * from dbo.tblschemaversions
go

Let me know the results

[gos56280`]

Thanks. The SQL query resulted in 4.1.3 version.
After that, I did the server 4.1.4 install, and then performed the uninstall. I did each subsequent install until 6.0.
Went good, but even though the test went well, I failed to check on disk space on the production box.
Until I get additional disk space on C: to install .NET 4.0, I have to go back to 4.1.4.

However after I did the following:
Uninstall 5.1.2
Detach DBs sgDragent and sgNotify
Restore the 4.1.4 DBs sgVault and sgMaster
Run the 4.1.4 install

The vault web service now will not show the logon page. As soon as the install was complete, the web page was auto launched -and gave the error:

"You are not authorized to view this page...."

Neither the webpage nor the vault client will operate now.
Any ideas...it may take IBM up to a week before I get more disk space.
Thank you

[lbauer]

Was Vault 4.1.4 running fine on this machine before you attempted the upgrade?

What OS version is this?

Is there more to the error message?

[gos56280`]

Yes, this is the same machine.
I have found an expired certificate at a higher level in the IIS.
With several things we tried, it seemed that after we removed this defunct certificate, it started working.
Thanks for your help.
I did notice that after the install I had to manually select, on each of the web folder properties, for the web applications for vault to use .NET 4.0 instead of the .NET 2.0...
I would have thought the install would have done this, and avoid the web.config error.

[lbauer]

The Vault installer tries to create the proper configuration, including .NET version, security settings, etc. Sometimes, on some systems, the installer can't, and a few settings need to be done manually.

Glad Vault is working now. Let me know if you need anything else.