Exclusions not recognized on client

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scaiferw
Posts: 83
Joined: Thu Mar 22, 2012 8:22 am

Exclusions not recognized on client

Post by scaiferw » Wed Mar 28, 2012 6:15 am

I've removed the file and folder exclusions from the web admin interface, but when I try and add a project by dragging a folder into the Vault 5.1.1 client window, the Local File System control on the Add Files/Folders window still shows that exclusions are in place.

I've restarted the client, spun the IIS service on my Vault server, and left it overnight. Still no joy.

Where am I going wrong?
Vault Standard Version 5.1.1.19215 -- Windows Server 2008 R2 -- SQL Server 2008 R2

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Exclusions not recognized on client

Post by Beth » Wed Mar 28, 2012 9:23 am

What is your server OS?

Did you try recycling the Vault App Pool? Don't do just a stop/start. Make a point of selecting recycle on the App Pool. Then close any other programs, restart the Vault client, and try the add again.
Beth Kieler
SourceGear Technical Support

scaiferw
Posts: 83
Joined: Thu Mar 22, 2012 8:22 am

Re: Exclusions not recognized on client

Post by scaiferw » Wed Mar 28, 2012 10:36 am

My server is Windows 2003 SP2.
Vault Standard 5.1.1


I recycled the vault app pool, spun the IIS services for good measure, closed all other apps, restarted Vault client, still have the same problem.

I'm a little baffled.
Vault Standard Version 5.1.1.19215 -- Windows Server 2008 R2 -- SQL Server 2008 R2

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Exclusions not recognized on client

Post by Beth » Thu Mar 29, 2012 7:41 am

I agree it doesn't make sense. Could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread?
Beth Kieler
SourceGear Technical Support

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Exclusions not recognized on client

Post by Beth » Thu Mar 29, 2012 8:24 am

I've receive the email and will be responding soon.

HS: 225091
Beth Kieler
SourceGear Technical Support

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