Vault server installation error

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Craigjw
Posts: 5
Joined: Thu May 27, 2010 6:17 am

Vault server installation error

Post by Craigjw » Fri Jun 17, 2011 11:07 am

I had a crash the other day, which caused Vault some issues. I tried repairing SQL server 2008 and also Vault server & client to no effect. I uninstalled the server and started to reinstall, now I get these errors during install.

I am using Windows 7 x64 with Server 2008 R2

Here are the screenshots of the error during installation.
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vaut%20install%20error%201.jpg
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vaut%20install%20error%202.jpg
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Can anyone assist please.
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Craigjw
Posts: 5
Joined: Thu May 27, 2010 6:17 am

Re: Vault server installation error

Post by Craigjw » Fri Jun 17, 2011 12:36 pm

Attached is a copy of the Server installation log file (renamed to .txt as .log wasn't allowed)

Here is the section of the log that it fails on:
Read dragnet_data.sql from our resources.
Adding Data to SourceGear work item tracking database...OK
DoSqlCommandsFromFile completed successfully.

Now add some stuff not in the script...
Adding installation specific data.
Generating RSA value.
AddSqlData() failed with Access is denied.

CreateDatabase Error2: Access is denied.

Vault Professional Setup is exiting due to a failure or cancellation. Error Code = 402
Access is denied.

Vault Professional Setup is exiting due to a failure or cancellation. Error Code = 402ExitCode on exit: 402
vaultpro_install.txt
I have given admin rights to various users to the folder /ProgramData/RSA/Machine keys
I have also tried deleting the file in that directory that starts with 'edb' however I can't delete this, it won't let me, even if I log on as administrator.
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lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Vault server installation error

Post by lbauer » Mon Jun 20, 2011 10:33 am

What kind of crash did you have? Could the crash have damaged your SQL Server installation?

From this error, it looks like database creation was denied:
CreateDatabase Error2: Access is denied.
Do you have sgmaster, sgvault and sgdragnet databases in SQL Server?

If not, can you create a new test database in your SQL Server 2008?

Log in to SQL Server Management Studio, right-click on Databases and select New Database. . .. Name it "Test."
Linda Bauer
SourceGear
Technical Support Manager

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