Version Check error message after logging in.

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jimmeep
Posts: 1
Joined: Thu Jun 02, 2011 8:20 am

Version Check error message after logging in.

Post by jimmeep » Thu Jun 02, 2011 8:26 am

After I launched SourceGear, i get the following error:
[06/02/2011 7:18:03 AM] Version Check: An error occurred when trying to retrieve version.xml file from the SourceGear website

Any ideas on what caused this?

Thanks,
-Jim

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Version Check error message after logging in.

Post by lbauer » Thu Jun 02, 2011 10:06 am

It means your client can't contact the version check server here at SourceGear to get info on the latest version of Vault.

The version.xml request is sent via HTTP on port 80. The URL is http://sourcegear.com/vault/version.xml. Something on your network is probably blocking it. If you want to use the version check, try the URL in a browser and troubleshoot from there.

You can turn off the version check in the Vault Client under Tools->Options->General->Check for latest Vault version at startup.
Linda Bauer
SourceGear
Technical Support Manager

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