Error creating reference copy for: Work. It claimed to have

[Hans Olav Nymand]

What does this error mean - what can I do to fix it?

BeginTx: Critical Error! Error creating reference copy for: Work. It claimed to have no parents, but had some for revision xxxxx


Regards,
Hans Olav Nymand

[Hans Olav Nymand]

This is the full error message:

[15-02-2011 12:52:23] An exception was encountered during the transaction. Exception: Server was unable to process request. ---> Error creating reference copy for: Work. It claimed to have no parents, but had some for revision 337553. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at VaultClientNetLib.ClientService.VaultService.BeginTx(Int32 nRepID, String strComment, VaultRequestItem[]& requests, String& strTxID)
at VaultClientNetLib.VaultConnection.BeginTx(Int32 nRepID, VaultRequestItem[]& requests, String& strTxID, String comment)
at VaultClientOperationsLib.ClientInstance.Commit(ChangeSetItemColl givenItems, String strChangeSetComment, Boolean keepCheckedOut, Boolean removeLocalCopy, CommitType committype, VaultDateTime dateImport, Int32 nUserIDImport, Int64& nRevID, Int32[]& retBegEndTx)


Regards,
Hans Olav

[Hans Olav Nymand]

More info for the technicians...

Client Information
Vault Standard Client Version: 5.1.1.19215
.NET Framework Version: 2.0.50727.4952
Operating System: Microsoft Windows 7 Professional
Service Pack: 0.0
OS Version: 6.1.7600
Total Physical Memory: 7,99 GB
Time Zone: (UTC+01:00) Brussels, Copenhagen, Madrid, Paris

Server Information
Server Version: 5.1.1.19215
.NET Framework Version: 2.0.50727.4927
Operating System: Microsoft Windows Server 2008 R2 Standard
Service Pack: 0.0
OS Version: 6.1.7600
Timezone: (UTC+01:00) Brussels, Copenhagen, Madrid, Paris
SQL Version: Microsoft SQL Server 2005 - 9.00.4035.00 (X64)


/Hans Olav

[lbauer]

What were you doing when you got this error?

We'd like to see a copy of the Vault Server log.

It's called sgvault.log and is in %windir%\temp\sgvault on the server machine.

Send the log to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.

[Hans Olav Nymand]

The first time I got the error was when I was attempting a check--in of 7 files from Visual Studio 2010. Later the error also occured during check-in from the Vault Client or during deletion of files from the Vault Client.

Have sent the log-file.

Regards,
Hans Olav Nymand

[Hans Olav Nymand]

Hi Linda,

Yes, this was - as you said - a "server cache inconsistency". iisreset on the server fixed the problem!

The most likely explanation is that this morning the database log had run full (due to missing backup and hence missing log truncation). We fixed the problem on the database, but did not issue an "iisreset" on the vault-server.

1.5 month ago the log also ran full, but at that time an iisreset was issued shortly after that the database problem was fixed. (And no errors occured)


Regards,
Hans Olav

[lbauer]

Thanks for the update. That's good news. : )