Our new Vault installation does not work.

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ChrisCW
Posts: 12
Joined: Thu Mar 27, 2008 6:50 am
Location: Great Britain
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Our new Vault installation does not work.

Post by ChrisCW » Thu Mar 25, 2010 11:19 am

We have set up a new vault server because our old one had become corrupted. I have installed SQL server with no errors and Vault server also with not errors. At the end of the server install when setup tries to open an admin web page to enter security keys A security Exception error is displayed see attached screen dump.
Vault admin error.JPG
Error tryin g to go to admin page
Vault admin error.JPG (89.25 KiB) Viewed 2344 times
Should we try to open a client session we also get an error.
Vault Client error.JPG
Vault Client error.JPG (36.36 KiB) Viewed 2344 times
Thgis is very critical for us as we need to use vault today.
C Clarke-Williams
I T Manager
Wicks and Wilson Ltd

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Our new Vault installation does not work.

Post by lbauer » Thu Mar 25, 2010 2:39 pm

That's not a familiar error.

What version of Vault are you using?

What OS are you installing on and what version of SQL Server are you using?

Send me a copy of the Vault Server installation log. It's called Vault_install.log and is in your user's temp directory on the server machine. Type %temp% in an address bar to find your temp directory. Send the log to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.
Linda Bauer
SourceGear
Technical Support Manager

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Our new Vault installation does not work.

Post by lbauer » Fri Mar 26, 2010 10:14 am

We dealt with this issue off-line. SharePoint was interfering with the Vault installation on the new machine.

HS:219623
Linda Bauer
SourceGear
Technical Support Manager

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