Install Catch 22

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ianfrank
Posts: 1
Joined: Wed Jan 13, 2010 4:36 am

Install Catch 22

Post by ianfrank » Wed Jan 13, 2010 4:57 am

I have tried to upgrade Vault from 4.1.4. to 5.0.2 and the server update sat there for over an hour on 100% at which point I killed it. It seems to have installed the server ok and the website is all there but here is the catch 22
- I cannot reinstall the server to check it is ok as it reckons the install is already in progress
- I cannot upgrade the client as it says there is an install is already in progress
- I cannot uninstall the server as it is not in add/remove programs

so what can I do?

I am installing on Vista as I use Vault just for myself.

Install log should be attached

Ian

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Install Catch 22

Post by lbauer » Wed Jan 13, 2010 8:28 am

I'd suggest rebooting the machine, which should stop any installation processes.

Then you can try using the Microsoft Cleanup tool to remove the installation from your machine. and reinstall.

http://download.microsoft.com/download/ ... sicuu2.exe
Linda Bauer
SourceGear
Technical Support Manager

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