Installer fails on Windows 7 - Vault 5.0.X (err 2738)

[michaelmeyer]

When trying to install the Vault Client on Windows 7 Pro I get the unexpected error message indicating that error 2738 was encountered. Tried downloading the package from the SourceGear site also, in both cases it fails on my machine. Registered vbscript also just in case.

Suggestions?

[Beth]

Did you try running the install as administrator? How far do you get before it fails?

You could get some good logging by using msiexec to run the installer. Right-click the command prompt and select run as Admin. Create a blank log file, like C:\Vaultlog.txt. Then run the command:

Code: Select all

 msiexec /i <path to msi> /l "logpath"

After the error happens, check the log for the complete error details.

[ebuildy]

Hi,

Same problem on win7, here my log files:

=== Logging started: 11/01/2010 10:49:30 ===
Action 10:49:30: INSTALL.
Action start 10:49:30: INSTALL.
Action 10:49:30: AI_SET_INSTALL.
Action start 10:49:30: AI_SET_INSTALL.
Action ended 10:49:30: AI_SET_INSTALL. Return value 1.
Action 10:49:30: SetDate.
Action start 10:49:30: SetDate.
DEBUG: Error 2738: Could not access VBScript runtime for custom action
Info 2898. For DlgFont8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,
MSI (c) (88:7C) [10:49:31:606]: Product: SourceGear Vault Client -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,

Action ended 10:49:31: SetDate. Return value 3.
Action 10:49:31: FatalError.
Action start 10:49:31: FatalError.
Info 2898. For VerdanaBold13 textstyle, the system created a 'Verdana' font, in 0 character set, of 20 pixels height.
DEBUG: Error 2826: Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right
Action 10:49:31: FatalError. Dialog created
Action ended 10:49:32: FatalError. Return value 2.
Action ended 10:49:32: INSTALL. Return value 3.
=== Logging stopped: 11/01/2010 10:49:32 ===
MSI (c) (88:08) [10:49:32:376]: Product: SourceGear Vault Client -- Installation failed.

MSI (c) (88:08) [10:49:32:376]: Windows Installer installed the product. Product Name: SourceGear Vault Client. Product Version: 5.0.2.18753. Product Language: 1033. Manufacturer: SourceGear. Installation success or error status: 1603.


So I guess the error is " Error 2738: Could not access VBScript runtime for custom action", is it a pure admin right issue?

Cheers

[ebuildy]

Ok found the solution,

Even with : %window%/System32/regsrvr vbscript.dll or 64bits ... doesnt work, you can run the installer w/o the user interface:

"msiexec /i <PATH_VAULT_MSI> /quiet"

Then no problem!

[Beth]

Thank you for the update.

[jbohanon75]

I had the same issue with Windows 7 and the 5.x installer. The problem was caused by vbscript.dll being registered in the HKEY CURRENT USER section of my registry. After following the steps listed below, the installation completed successfully. I tried all other suggestions prior to this and nothing else worked.

1. RUN CMD as Administrator. This is absolutely necessary, without this step it will not work.
2. Delete this registry key: HKCU\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}
2a. To do this easily, at the command prompt: REG delete "HKCU\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f
3. At the command prompt, register vbscript.dll as administrator.
3a. regsvr32 vbscript.dll
4. Run the MSI installer through the command prompt.
4a. msiexec /i <The path to the msi installer on your machine> /quiet

[lbauer]

Thanks for the info. We have had other instances where vbscript.dll was an issue in the installation.

Your set of steps will be useful to other users.

[swautier]

Just had the same problem with Vault Client 5.1 on Vista.
jbohanon75, your procedure worked like a charm. Thanks!

[lbauer]

Thanks for the update. Glad things are working for you now.

[mulmad]

I had the same issue with Windows 7 and the 5.x installer. The problem was caused by vbscript.dll being registered in the HKEY CURRENT USER section of my registry. After following the steps listed below, the installation completed successfully. I tried all other suggestions prior to this and nothing else worked.

1. RUN CMD as Administrator. This is absolutely necessary, without this step it will not work.
2. Delete this registry key: HKCU\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}
2a. To do this easily, at the command prompt: REG delete "HKCU\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f
3. At the command prompt, register vbscript.dll as administrator.
3a. regsvr32 vbscript.dll
4. Run the MSI installer through the command prompt.
4a. msiexec /i <The path to the msi installer on your machine> /quiet

I'm getting this message at step 2a:
C:\Windows\system32>REG delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f
ERROR: The system was unable to find the specified registry key or value.

Any suggestions?

(I'm running W7PRO 64BIT)

[Beth]

If you try to just move on and register vbscript, does it allow you to do that?

[mulmad]

Running regsvr32 vbscript.dll works fine but running "msiexec /i VaultServer_5_1_1_19215.msi /quiet" doesn't install vault. After a few seconds I simply get the prompt again.

Another question: How can I see if the installed version is 32 or 64 bit?

[Beth]

After a few seconds I simply get the prompt again.

What prompt do you mean? Are you talking about logging into the Vault web client or something in the install?

I don't need you to install again yet, but for future reference, I don't want you to use the /quiet switch with msiexec. Logging will help us see the errors. I also wanted to get this posted again for others that might read this thread. The instructions for running msiexec should be:

• Right-click the command prompt and select run as Admin.
  Create a blank log file, like C:\Vaultlog.txt.
  Then run the command:

  Code: Select all

   msiexec /i <path to msi> /l "logpath"

[mulmad]

running this:
msiexec /i VaultServer_5_1_1_19215.msi /l "c:\tmp\Vaultlog.txt"

logs this:
=== Logging started: 20-02-2011 23:15:31 ===
Action 23:15:31: INSTALL.
Action start 23:15:31: INSTALL.
Action 23:15:31: AI_SET_INSTALL.
Action start 23:15:31: AI_SET_INSTALL.
Action ended 23:15:31: AI_SET_INSTALL. Return value 1.
Action 23:15:31: SetDate.
Action start 23:15:31: SetDate.
DEBUG: Error 2738: Could not access VBScript runtime for custom action

[lbauer]

What version of Vault installer did you run, the 64-bit version or 32-bit version?