Cant undo check out on files.

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tarrandale
Posts: 2
Joined: Wed Dec 02, 2009 6:09 pm

Cant undo check out on files.

Post by tarrandale » Wed Dec 02, 2009 6:17 pm

We had one of our development PC died and now we cant do an undo check out on the files that are checked out.

When using the web ui under admin tab -> repositry -> "Undo Check out" the files do not show up.

The same user is now using a different PC and but they cant undo that check out.

Please help we are using version 4.06.

Thanks

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Cant undo check out on files.

Post by lbauer » Thu Dec 03, 2009 8:31 am

If a different user logs in, do they see the files as checked out?
Linda Bauer
SourceGear
Technical Support Manager

tarrandale
Posts: 2
Joined: Wed Dec 02, 2009 6:09 pm

Re: Cant undo check out on files.

Post by tarrandale » Thu Dec 03, 2009 4:20 pm

Yes the files show up as checked out.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Cant undo check out on files.

Post by lbauer » Thu Dec 03, 2009 5:14 pm

Hm. According to the Admin Client, the files aren't checked out, but users see the checkouts.

So either the view in the Admin Client is wrong or the client view is wrong.

I'd suggest users close their clients and clear their client-side caches, then restart IIS with the "iisreset" command from a command prompt on the Vault Server machine.

Details here:

http://support.sourcegear.com/viewtopic ... 13&t=11513

When you do this and log in again, do the files still appear checked out?
Linda Bauer
SourceGear
Technical Support Manager

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