Installation error

[nl-services]

Hello,

I've posted this a few minutes ago, but i can't find my posting in the board. So here it is again...

During installation of vault I allway get an error when I try to connect to the vault web page. The error message is:
Login Failed: The Vault Server could not establish a connection to the database. Please check the server's log for detailed information. (FailDBConn)

For each login trial you'll find these lines in the vault log:
----01.12.2009 16:15:25 admin--fe80::68bc:b017:cb97:af20%10(fe80::68bc:b017:cb97:af20%10)--SSL Disabled Could not load connect string. There is probably an error with the encrypted password for the sgvaultuser database user. Contact technical support at http://support.sourcegear.com
----01.12.2009 16:15:25 admin--fe80::68bc:b017:cb97:af20%10(fe80::68bc:b017:cb97:af20%10)--SSL Disabled Vault Failed to establish a connection to the database.
(attached you'll find the complete log file)

System info:
Vault is installed on Win 2008 Server Standard with SP2 (X64)
The Win 2008 Server is running in a virtual maschine (VMWare 4.0 on ESX 3.5)
SQL-Server-2008-Enterprise (version 10.0.1600.22) is installed on a different server (Win 2008 Server Standard with SP2 X64, also running in a VM)

Vault created two new databases on the sql server: sgmaster, sgvault
and one new login: sgvaultuser (dbowner of sgmaster, sgvault)

Could you please tell me, how to solve the connection problem?


Thanks and regards
Uwe

[lbauer]

What version of Vault are you installing?

[nl-services]

Version 4.1.4.18402 X64

[lbauer]

The Vault 4.1.4 installer does not properly update registry keys on x64 servers. This has been fixed in Vault 5.0.

Here's a workaround:

I'd suggest starting over. Uninstall Vault server, drop the database, then restore a backup of the database, then delete the sgvaultuser from the sgvault database. Next, on the Vault server VM, delete these registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\SourceGear\Vault Server

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SourceGear\Vault Server 64-bit (or Vault server )
Make sure the Vault Service directory is empty.

Then reinstall with the Vault 64-bit Server installer.

Here are the next steps:

Using the info in CryptoKey and CryptoInitVector keys and their values from HKEY_LOCAL_MACHINE\SOFTWARE\SourceGear\Vault Server, manually create the same CryptoKey and CryptoInitVector keys and copy and paste the values to

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SourceGear\Vault Server 64-bit

Leave the CryptoKey and CryptoInitVector keys in HKEY_LOCAL_MACHINE\SOFTWARE\SourceGear\Vault Server

Rename HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SourceGear\Vault Server 64-bit to
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SourceGear\Vault Server (delete the "64-bit")

Restart IIS, Close the browser you tried to login with, and when IIS has restarted, reopen it and try to login again.