Browse Fortress items... error

[richman32]

I have a user who encounters the following when selecting "Browse Fortress items.." from the "View" menu:

When I select the “Browse Fortress Items…” menu entry the browser doesn’t appear. A bit later this pops up:

SourceGear Vault Windows Client has stopped working
Windows is checking for a solution to the problem...

and the client fades and stops responding.

After another wait the dialog changes to:

SourceGear Vault Windows Client has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
A "Debug" and "Close program" button is provided.

Selecting “Debug” and going with the VS2005 CLR debugger gets me:

An unhandled exception of type 'System.TypeInitializationException' occurred in System.dll
Additional information: The type initializer for 'VaultClientUILib.VsTabStrip' threw and exception.

Exception Detail:
System.TypeInitializationException was unhandled
Message="The type initializer for 'VaultClientUILib.VsTabStrip' threw an exception."
Source="VaultClientUILib"
TypeName="VaultClientUILib.VsTabStrip"
StackTrace:
at VaultClientUILib.VsTabStrip.Dispose(Boolean disposing)
at System.ComponentModel.Component.Finalize()

The user is running Windows 7. Other users running Windows 7 are not experiencing this problem.

He has tried repairing the install and uninstalling/reinstalling.

Any help would be appreciated.

[lbauer]

What version of Fortress are you using?

If the user logs in from a different machine, can he see the Fortress bugs? Can a different user login and see bugs from the user's machine?

Could you reproduce the problem then send me copies of the Vault Server log? It's called sgvault.log and is in %windir%\temp\sgvault on the server machine. I also would like to see the client log. It's called VaultGUIClient.txt and is in your user's temp directory (%temp%) on the client machine. Send the logs zipped up to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.

[richman32]

Client Information
Fortress Client Version: 2.0.1.18729
.Net Framework Version: 2.0.50727.4927
Operating System: Microsoft Windows 7 Professional
Service Pack: 0.0
OS Version: 6.1.7600
Total Physical Memory: 2.99 GB
Time Zone: (UTC-06:00) Central Time (US & Canada)

Server Information
Fortress Server Version: 2.0.1.18729
.Net Framework Version: 2.0.50727.3053
Operating System: Microsoft(R) Windows(R) Server 2003, Enterprise Edition
Service Pack: 2.0
OS Version: 5.2.3790
Timezone: (GMT-06:00) Central Time (US & Canada)
SQL Version: Microsoft SQL Server 2000 - 8.00.760 (Intel X86)
Dec 17 2002 14:22:05
Copyright (c) 1988-2003 Microsoft Corporation
Standard Edition on Windows NT 5.0 (Build 2195: Service Pack 4)

License Information
1 serial number(s):
1 of 1: 30 full users, permanent

I can browse items from my XP laptop.
I cannot from my Win7 laptop.
Same account from another Win7 machine works.
Different account on my Win7 doesn’t.

Email w/ requested logs has been sent

[richman32]

The user was able to resolve the problem by doing a System Restore. His best guess is that the problem was created when he installed the "Andale Mono" font on his machine.

[lbauer]

That's interesting. Thanks for the update.