Timeout in SOS

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aner
Posts: 3
Joined: Wed Jul 08, 2009 12:22 pm

Timeout in SOS

Post by aner » Fri Oct 30, 2009 6:07 am

If I don't work in SOS some time (an hour or so) and then try to perform some action in it, it waits and then shows the message like "The connection was closed... Do you want to reconnect"? It was in version 4.2 and now I can see that in version 5 too. I've just noticed it working in the add-on.
I would like to decrease the timeout (how to do this?) or maybe you can advise something else. The goal is, I don't want to wait every time.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Timeout in SOS

Post by lbauer » Fri Oct 30, 2009 8:43 am

SOS itself doesn't close connections, but there may be a firewall, router, or other device between your client and the SOS Server that is closing the connection.

You can change the Keep-Alive intravel in the SOS GUI Client under Tools->Options->General. In SOS 5.0, select the Tools tab on the ribbon, then on the bottom left, click the little arrowbox to the right of the SourceOffSite Tools/Options label. This will display the SOS client options.
Linda Bauer
SourceGear
Technical Support Manager

aner
Posts: 3
Joined: Wed Jul 08, 2009 12:22 pm

Re: Timeout in SOS

Post by aner » Mon Nov 09, 2009 1:27 pm

This helped.
Thanks!

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