error 2738 (win 7 RTM)

[Jurjen]

I have been able to install Fortress 1.1.4 on this machine just a few weeks ago, I remember that I had to reinstall vbscript back then too.

Recently I downloaded version 2.x Server and Client, I upgraded to version 2 on the server and am now trying to install the client but I keep getting the 2738 error message. I have found various posts indicating that vbscript.dll needs to be (re)registered. I have done all this (also registered jscript.dll), I've even restarted my pc but I keep getting that error, it's rather frustrating.

I hope someone here can help me out.


Kind regards,
Jurjen de Groot
netherlands.

[lbauer]

Do you have a fortress_client_install.log?

[Jurjen]

Hi Linda,

The logfile I have is of a succesfull installation. but ....


I've already solved the issue :

Remove HKCU\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}

Register vbscript.dll as administrator (regsvr32.exe vbscript.dll from the system32 folder)


regards,
Jurjen.

[lbauer]

Thanks for the update. That's good news. : )

[gsumita]

I received this error and read this post. Unfortunately, this did not resolve my issue. I have Windows 7 64 bit. The registry key that was mentioned is not the key that needs to be removed if your system is 64 bit. I am posting this solution because it took me a long time to find the solution using Google and I would have resolved my problem a while ago if this post were in the SourceGear board. The key that needs to be removed on 64 bit is:

HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}

This can be done by opening a command prompt as Administrator and running the following:
reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f

After this make sure that you register VBScript.dll. While in the command prompt, change directory to
c:\windows\syswow64\

then run:
regsvr32 VBScript.dll

[Beth]

Thank you for the additional information. This should be helpful to other users.