Error when clicking Checkins on web interface

[jstarbird]

Version 5.
We're getting this error whenever you click the Checkins button on the web interface, The remote host closed the connection. The error code is 0x80072746.
In the server log this is what shows:
Uncaught Exception: Exception of type 'System.Web.HttpUnhandledException' was thrown.
Inner Exception: The remote host closed the connection. The error code is 0x80072746.
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context)
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at ASP.vaultweb_recentcheckins_aspx.ProcessRequest(HttpContext context) in c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\vaultservice\d3f7d833\c5a7253\App_Web_qrrtvqbj.4.cs:line 0
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Inner Exeption Stack Trace: at System.Web.Hosting.ISAPIWorkerRequestInProcForIIS6.FlushCore(Byte[] status, Byte[] header, Int32 keepConnected, Int32 totalBodySize, Int32 numBodyFragments, IntPtr[] bodyFragments, Int32[] bodyFragmentLengths, Int32 doneWithSession, Int32 finalStatus, Boolean& async)
at System.Web.Hosting.ISAPIWorkerRequest.FlushCachedResponse(Boolean isFinal)
at System.Web.Hosting.ISAPIWorkerRequest.FlushResponse(Boolean finalFlush)
at System.Web.HttpResponse.Flush(Boolean finalFlush)


Thanks,
J

[Beth]

Is this a new install or an upgrade?

Are there any error messages before or after the one you posted in the sgvault.log? If so, could I get the entire log? You can either post it here and delete it when we're finished, or you can send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread and the log file.

Have you tried connecting to the same page from a browser right on the server? Can you try that using localhost, then the server name, then the IP address?

Does your Vault GUI client work?

Has changed anything with the buffer value in the machine.config or web.config?

[jstarbird]

Is this a new install or an upgrade?

Well this was a new install to 5.0 but an upgrade on the server to a patched server I got from Jeremy which is version 5.0.1.18707.

Are there any error messages before or after the one you posted in the sgvault.log? If so, could I get the entire log? You can either post it here and delete it when we're finished, or you can send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread and the log file.

I've emailed the log file to you.

Have you tried connecting to the same page from a browser right on the server? Can you try that using localhost, then the server name, then the IP address?

On the server using the normal servername link, using localhost and using the ip all failed with that same error.

Does your Vault GUI client work?

It works for everything but I didn't see an option to view Checkins from the UI Client, is there a way?

Has changed anything with the buffer value in the machine.config or web.config?

I don't believe so. I had looked into changing some but I don't recall changing anything, sorry been doing a lot of different things this last few weeks.


Thanks,
J

[jstarbird]

I just realized you meant the Asp.net Machine.config, and no nothing has been changed there.
I was looking at the vault_server_reame.rtf doc which says to change a value within that file, responseDeadlockInterval, but I cannot find that entry within that file. Should that be added?

Thanks,
J

[Beth]

Don't change anything yet. What file did you find that information in? Do you have a link?\

On viewing check ins with the GUI client, just run a history query, go to the actions tab and uncheck all except the check in action, and then add a date filter on the date tab so that you don't get the entire history, but just as far back as you want.

We should still figure out what is going on with your web client though. I will have some more thoughts on this soon.

[jstarbird]

Don't change anything yet. What file did you find that information in? Do you have a link?\

On viewing check ins with the GUI client, just run a history query, go to the actions tab and uncheck all except the check in action, and then add a date filter on the date tab so that you don't get the entire history, but just as far back as you want.

We should still figure out what is going on with your web client though. I will have some more thoughts on this soon.

That file is in the VaultService folder on the server. I've attached it here, had to zip it up.

vault_server_readme.zip

(3.18 KiB) Downloaded 184 times

As to the desktop Client, yes that History view did work fine.


Thanks,
J

[Beth]

The part that refers to should be only if you are running IIS 5, which comes in Windows XP and I think Windows 2000. IIS 6 has that kind of stuff in the App Pool I think, and I'm not convinced that's related.

[jstarbird]

ah sorry about that, that's what I get for scanning the doc. Just saw the part about that machine.config and read that section.

[Beth]

I'm just posting here a few errors I'm looking into:

----8/13/2009 12:04:11 PM xxxxx--xxxxxxxxxxxxxxxx at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

I think this is the most relevant one.
----8/13/2009 12:04:11 PM xxxxx--xxxxxxxxxxxxxxxx System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Xml.XPath.XPathException: Namespace prefix 'x' is not defined.

[Beth]

Can you open a Vault GUI client, connect to a repository, then go to Help - Technical Support and copy the information from there to me?

Also, can you try a different browser and see if you get the same results?

[jstarbird]

Originally I was using IE 7 but just tried it on Firefox 3.5.2 and still get the same error.

The info from the Client Tech support info:

Client Information
Vault Client Version: 5.0.0.18701
.Net Framework Version: 2.0.50727.3082
Operating System: Microsoft Windows XP Professional
Service Pack: 3.0
OS Version: 5.1.2600
Total Physical Memory: 1.99 GB
Time Zone: (GMT-08:00) Pacific Time (US & Canada)

Server Information
Vault Server Version: 5.0.1.18707
.Net Framework Version: 2.0.50727.3082
Operating System: Microsoft(R) Windows(R) Server 2003, Standard Edition
Service Pack: 2.0
OS Version: 5.2.3790
Timezone: (GMT-08:00) Pacific Time (US & Canada)
SQL Version: Microsoft SQL Server 2005 - 9.00.3159.00 (X64)
Mar 23 2007 20:11:35
Copyright (c) 1988-2005 Microsoft Corporation
Enterprise Edition (64-bit) on Windows NT 5.2 (Build 3790: Service Pack 2)

License Information
2 serial number(s):
1 of 2: 10 full users, expiring 9/3/2009
2 of 2: 10 full users, expiring 8/27/2009


Thanks,
J

[Beth]

I'm not sure, but I'm beginning to think it's something with .NET. I ran a test here and had no issues. And, if I have this right, you've tried different machines and different browsers, and even right on the server and gotten the same results.

Would you be ok with re-registering your .NET frameworks? You'd go to the command line, change directories until you are in the correct framework and run aspnet_regiis -i. First do this with the 2.0 .NET framework ( or just run C:\Windows\Microsoft.net\framework\v2.0.50727\aspnet_regiis -i) and then try the web page. If it fails do the same for the 3.5 .NET framework ( or just run C:\Windows\Microsoft.net\framework\v3.5\aspnet_regiis -i).

This might interrupt work, so you may need to perform this at a convenient time.

[jstarbird]

Ran it for 2.0.50727 and it did not fix the issue. I cannot find that program, aspnet_regiis.exe, for 3.0 or 3.5, it just doesn't exist with their respective folders.
Then I went online and it appears 3.5 is just an add-on for 2.0 so it doesn't have that program.


Thanks,
J

[Beth]

Just adding a note that we are discussing this offline now.

HS: 216981