Problem with Vault admin

[behold]

I get this error "Object reference not set to an instance of an object." when I click on any of the repository sections (Groups, Repository Access,Folder Security etc..). It was working, now it's not.

Vault: 4.1.4
Client OS: MS Vista
SQL Server: 2005 64bit

[Beth]

Which browser are you using, and which version of that browser?

Can you try it from another machine and/or different browser?

[behold]

Windows Internet Explorer v 7.0.6001.18000

[behold]

Found the following entries in the log file.

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 5/6/2009
Time: 9:08:01 AM
User: N/A
Computer: WEB
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 5/6/2009 9:08:01 AM
Event time (UTC): 5/6/2009 2:08:01 PM
Event ID: fbd40e227dd34e38802075baf962b9f2
Event sequence: 65462
Event occurrence: 2
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1/Root/VaultService-1-128852078711078400
Trust level: Full
Application Virtual Path: /VaultService
Application Path: F:\inetpub\wwwroot\VaultService\
Machine name: WEB

Process information:
Process ID: 2192
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
Exception type: VaultSoapException
Exception message: 2001 : FailDeltaApply

Request information:
Request URL: http://web/VaultService/VaultFileUpload ... 747447e82d
Request path: /VaultService/VaultFileUpload.aspx
User host address: 206.166.101.5
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:
Thread ID: 9
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at VaultService.VaultFileUpload.Page_Load(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date: 5/6/2009
Time: 9:06:46 AM
User: N/A
Computer: WEB
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 5/6/2009 9:06:46 AM
Event time (UTC): 5/6/2009 2:06:46 PM
Event ID: 28d7e7d637ab403abc5f609de2a7ccdb
Event sequence: 65428
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1/Root/VaultService-1-128852078711078400
Trust level: Full
Application Virtual Path: /VaultService
Application Path: F:\inetpub\wwwroot\VaultService\
Machine name:
web
Process information:
Process ID: 2192
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
Exception type: VaultSoapException
Exception message: 2001 : FailDeltaApply

Request information:
Request URL: http://web/VaultService/VaultFileUpload ... 07c009ecac
Request path: /VaultService/VaultFileUpload.aspx
User host address: 206.166.101.5
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:
Thread ID: 9
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at VaultService.VaultFileUpload.Page_Load(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[Beth]

Do you see a difference in how it connects to the server between the login screen and the admin screen?
By that I mean look at the part right after the http:// but before vaultservice (http://xxxxxxxxx/vaultservice/vaultweb). Does that change?

You can reach the source code on the source code tab and browse it?

You could try re-registering the 2.0 .NET framework. This will interrupt work for a minute, so it would be best to wait for a convenient time. To do that, run the following command:

Code: Select all

C:\Windows\Microsoft.net\framework\v2.0.50727\aspnet_regiis -i

[behold]

This problem does occur on other computers. The server designation does not change between login and admin. We are planning to reregister the framework later today. I will let you know what happens.

[Beth]

Did re-registering the .NET framework fix the issue?

[behold]

Yes it did. Thank you for your assistance.

[Beth]

Thanks for the update. That will help in case any other users run across this.