Object reference not set to an instance of an object.

[IainMartin]

hi,

When loading the Admin tool I Get "Object reference not set to an instance of an object. " and nothing else. It did work last week, I looking into what has changed. Vault works fine from the client, but the admin www tool does not, which makes it difficult to add users etc.

Version: 4.1.4 (18402)

The Server Log:
----5/5/2009 12:49:36 AM --agspsrdb12.agric.wa.gov.au(127.0.0.1)--SSL Disabled System.NullReferenceException: Object reference not set to an instance of an object.
at VaultService.VaultWeb.Login.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at VaultService.VaultWeb.Login.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
----5/5/2009 12:49:46 AM --agspsrdb12.agric.wa.gov.au(127.0.0.1)--SSL Disabled System.NullReferenceException: Object reference not set to an instance of an object.
at VaultService.VaultWeb.Login.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at VaultService.VaultWeb.Login.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


The only thing i can identify as changing is the DBA team has truncated / deleted the log file for SGVAULT_LOG, they have since restored it etc.

I have tried repairing the installation, nothing different, and reinstalled also, nothing.

Server has been rebooted also, on numerous occasions.

On the matter of the SGVAULT_LOG file is there a way to limit it to say 500 megs, and it recycles that space.



IISRESET has been run, no effect

[Beth]

Has accessing the admin web page been tried on a different computer?

When your IT team restored the log, did they perform an entire database restore?

If you go into the web client, is it only the admin page that gives the error, or does the error show up on the Source Control tab as well?

[IainMartin]

All computers are the same, 1st thing i checked.


I cannot access the admin tool at all, soon as i open it I get that error.

I have asked for the VM to be rebooted from ESX, i can see it, just dont have permissions from here.

The restore, I dont think so, a I noticed they dropped the logfile from 3 - 4 gigs back to 11 megs. if the server reboot is unsuccessful, i will hope the backup are good

[Beth]

When you say admin tool, are you talking the old admin tool or the web page?

What happens if you go to http://<your vaultserver>/vaultservice/vaultweb and log in? Do you get the opportunity to attempt to log in?

[IainMartin]

Sorry my mistake, i forgot you had an old admin tool, i am definately using the web tool (http://XXXXXX.agric.wa.gov.au/VaultServ ... fault.aspx)

No if i goto the URL i do not even get the opportunity to log in. ALL i see is "Object reference not set to an instance of an object. " and when i check the log on the server i see the messages previously posted.

[Beth]

Are you able to access this page? http://<your vaultserver>/vaultservice

[IainMartin]

Yes, I can see that page, with options to log in, download the client etc etc

[Beth]

Next, try http://<your vaultserver>/vaultservice/vaultservice.asmx.

Does the portion that you enter for <your vaultserver> match the links that are listed on the Vault homepage at http://<your vaultserver>/vaultservice?

[Beth]

This might go better if you send me an email. Could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread?