Could not save the tree

[hkranendonk]

I am unable to add any files to the Vault repository under any account including administrator. The message log shows:

[22/04/2009 7:36:42 AM] Version Check: This Vault client is version 4.1.4.18402
[22/04/2009 7:36:42 AM] Version Check: Your Vault server is version 4.1.4.18402
[22/04/2009 7:36:44 AM] Version Check: The following information was retrieved from the SourceGear website. No information was sent to SourceGear. You can disable this part of the version check from the Options dialog.
[22/04/2009 7:36:44 AM] Version Check: The most recent Vault release is version 4.1.4.18402
[22/04/2009 7:37:11 AM] Preparing data to begin transaction
[22/04/2009 7:37:11 AM] Beginning transaction
[22/04/2009 7:37:11 AM] Add $/targetfile.jpg
[22/04/2009 7:37:12 AM] Ending the transaction
[22/04/2009 7:37:13 AM] An error occurred while trying to end a transaction.
[22/04/2009 7:37:13 AM] Transaction failed
[22/04/2009 7:37:13 AM] Transaction failed

This is followed by a warning dialog with the message "Could not save the tree".

We have tried a system reboot and increasing the SQL delay time to 3600.

[lbauer]

This sounds like a database error.

We'd like to see a copy of the Vault Server log. The Vault server log is sgvault.log and is in %windir%\temp\sgvault on the server machine. Send the logs zipped up to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.

Let me know what version of Vault you're using.