sgmaster lost

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shawnoles
Posts: 1
Joined: Mon Sep 08, 2008 5:34 pm

sgmaster lost

Post by shawnoles » Mon Sep 08, 2008 6:54 pm

My SourceGear Vault database hard disk crashed. I discovered that I only have a backup of the sgVault, I guess when I migrated I never turned on backup for sgMaster. I installed the server and it seemed to recognize my sgVault and then I think it created a new sgMaster. Now I have a problem, I am trying to login and I can not. Even though I am entering the new password that I setup when I installed on a new machine I am getting Login Failed: The username or password supplied is invalid.

Is there some sort of a trick to make this work or am I out of luck??

Here is the sgvault.log contents:
# SourceGear Vault Server
----9/8/2008 5:52:02 PM Administrator--app.odical.com(192.168.2.200)--SSL Disabled Login failed: FailNotValidLogin
----9/8/2008 5:52:40 PM Admin--app.odical.com(192.168.2.200)--SSL Disabled Login failed: FailNotValidLogin

I know that I am entering the password from the install step.


Please help, I had a miserable day... (my own fault...)

thanks

Shawn

jeremy_sg
Posts: 1821
Joined: Thu Dec 18, 2003 11:39 am
Location: Sourcegear
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Re: sgmaster lost

Post by jeremy_sg » Tue Sep 09, 2008 7:56 am

Please email support at sourcegear.com ATTN: jeremy with a link to this thread, and we'll see what we can do to help you out.

-Jeremy
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