Vault Error message

Arun · Post by **Arun** » Fri Jul 04, 2008 5:37 am

Hi

We are not able to access the vault through client tool and also through web client.

Attached the error messge.

I have tried on the local server where the vault installed but still the same error.

The version we are using is 3.5.3(5169)

lbauer · Post by **lbauer** » Fri Jul 04, 2008 2:31 pm

The error basically says the complete error cannot be viewed from a remote machine. Do you get the same error from the Server machine itself, if you try to connect to Vault using "localhost" as the servername?

Is this a new problem? Was Vault working properly before?

What has changed on the Server machine or on your network?

Have any updates been installed, firewalls turned on, etc?

Anything usefuly in the Vault Server log? It's sgvault.log in %windir%\
sgvault on the Vault Server machine.

Arun · Post by **Arun** » Mon Jul 07, 2008 12:19 am

Hi Linda

I have attached the error log in a seperate mail to support@sourcegear.com on friday, please let me know if you have not recieved the messages.

I tried by opening the vault in local server but it does not work.

so i have reinstalled the vault server and restored the database.now its working fine.

Is there any option to send alert mail from server, could you please let us know.

we have 10 users license for vault 3.5.3 can we update to 4.1.2.

lbauer · Post by **lbauer** » Mon Jul 21, 2008 10:33 am

Is there any option to send alert mail from server, could you please let us know.

The Vault server doesn't send email alerts when there are problems. The only type of emails are messages to users who are subscribed to email notifications on changes to code in the repository.

We have 10 users license for vault 3.5.3 can we update to 4.1.2.

Check with our sales department, sgstore@sourcegear.com, on the cost for you to upgrade.