Your serial number is not a valid serial number. User logins

[CACguys]

Your serial number is not a valid serial number. User logins are currently disabled.

I installed the demo verison of Vault 3.0. I cannot log into the admin tool to add the license key. When I do the message above appears. Is there another way to add the license key without logging into the admin tool?

Thanks

[lbauer]

Are you logging in as admin? The admin user does not need a serial number.

Had you added a license to Vault at some point?

[CACguys]

We are trying the demo version. While installing it I never got the option to add the license key that was sent to me. I am trying to log in as Admin, but I still get the error message.

[dan]

The Admin user should always be able to login, regardless of whether a serial number exists or not.

Can you post a screen shot of what you are seeing, and at what point in the login process it appears?

I am assuming that you installed the server and created a brand new database, and are not using a previous version, since this is a demo version?