Vault GUI doesn't start

[aluetjen]

Hi,

sometimes the Vault GUI doesn't start at all.

There are mainly two scenarios:

First:

1. Run Vault GUI
2. No splash screen or window appears at all
3. VaultGUI.exe is running as you can see in task manager

Second:

1. Run Vault GUI
2. The main window appears and shows the splash screen
3. The splash screen never disappears.

Unfortunately with face this problem more and more often. Sometimes a simple reboot helped to solve the problem. Sometimes we needed to reinstall vault.

How can we track this problem down more closely? Is there a log file?

Best regards, Alex

[lbauer]

Did you recently upgrade to .NET Framework 1.1, SP 1? If so, this is a known issue:

http://support.sourcegear.com/viewtopic.php?t=1774

Even if you didn't upgrade your framework, deleting the FormMain registry key should still bring back your client.