URGENT! !!!!!

[Jim Cline]

We rebooted our server and after that we now cannot log into the vault client and we get errors in the Admin tool.

This is one of the errors we get

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.



************** Exception Text **************

System.Web.Services.Protocols.SoapException: 1108 : FailDBInvalidTreeRecords

at VaultAdmin.AdminManager.HandleException(Exception e, Boolean bHandle, Boolean isSoap)

at VaultAdmin.AdminManager.SetActiveRepositoryID(Int32 repID, String uniqueRepID)

at VaultAdmin.FormMain.comboBoxObliterateRep_SelectedIndexChanged(Object sender, EventArgs e)

at System.Windows.Forms.ComboBox.OnSelectedIndexChanged(EventArgs e)

at System.Windows.Forms.ComboBox.WmReflectCommand(Message& m)

at System.Windows.Forms.ComboBox.WndProc(Message& m)

at System.Windows.Forms.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)




Please help!

[jclausius]

There will probably be a couple of exchanges during fact gathering for this problem.

Lets start at the beginning. Can you post the server's sgvault.log file or email them to me (click the email button below this message).