Repostory Tree not being displayed

[wwdabbs]

My company has recently upgraded to Vault 9.1.0. Two of our users are having an issue where the Repository Tree window is blank. For example, the startup the Vault Client and log on to the sever. After a few seconds the window Repository window "flashes" as though it's being updated, but instead of seeing the tree structure of the repository a blank frame is displayed.

To work around the problem the quite the Vault Client and restart. After 3 or 4 tries the repository is displayed properly.

The problem appears to be with the client installation on these uses computers. There are no indications that the server is having any problems. For example, I'm able to log on to the server as one of the users and not have a problem displaying the repository.

Suggestions for troubleshooting this problem would be appreciated.

[Beth]

Start with the suggestions in this KB article and let me know your results: http://support.sourcegear.com/viewtopic ... 13&t=22633.

[wwdabbs]

We tried the recommendations; but, are still seeing the same issue. Not all of our users are having this problem (2 users of 8 are having this issue); so, I'm inclined to think the sever is running correctly.

[Beth]

From the KB article, numbers 1, 2, 6, and 7 are all client-side things.

Have one of the users try renaming their entire client-side cache. To do that close Vault and VS, go to C:\Users\username\AppData\Local\Sourcegear\Vault_1 and rename Vault_1, then open Vault and login. If the user can view the tree, then we know we need to look at which piece of the cache is the problem. If they still can't see the tree, then we need to go a different route.

[wwdabbs]

They did try Resetting the repository cache; and, that did not solve the issue. Would that perform the same test as renaming the cache folder?

Also, the client doesn't always fail to display the tree. The users are currently restart the Client until the repository tree is displayed to work around the problem.

[Beth]

They're not entirely the same. I can't identify where to start troubleshooting without just renaming the entire thing and then seeing the results.

If a user gets to the point where they can see their tree, then have them immediately turn off the "Request Database Delta On Repository Cache Miss" mentioned in the article in the link above, and have them uncheck any ghosting options set in the Vault Tools - Options - General.

[WBeatty]

Beth,

I am now having the same issue after I import a repository from VSS to VAULT yesterday. Prior to the import, I could see all the other repositories just fine. I tried doing the suggestions you gave the other users and I am still not seeing any repository trees on my machine.

HOWEVER, if I logon on someone else's machine I can see the tree. I also tried renaming the client cache and that didn't help.

Thanks,
Bill

[Beth]

Do you get an error when you don't see the trees?

Do you see $?

When the list of repositories comes up, are you specifically clicking on the repository you want? The repository you choose should have an obvious blue highlight.

[WBeatty]

I do not get an error when I don't see the trees.

I do not see the $ sign.

I have tried selecting each of my repositories with no luck on any of them. All blank.

[Beth]

Try using the Vault web client at http://<your Vault server>/vaultservice/vaultweb. Select a repository and see if a tree comes up there. If you don't see it in the web client either, then it would be a security setting issue, and your folder security needs to be checked.

[WBeatty]

Yes, I see everything from the web client.

[WBeatty]

Now this is really scary. After viewing from the web client, I went back to the desktop client and logged in and now see the trees.

????

[Beth]

I'm not really sure what to say about that. Post again if they disappear again.

[WBeatty]

Thanks. It's all working fine now. Very strange.

[Beth]

Thanks for the update.