Upgraded to 9.1. Client GUI won't connect

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dbudine
Posts: 4
Joined: Mon Jul 28, 2014 11:25 am

Upgraded to 9.1. Client GUI won't connect

Post by dbudine » Tue Aug 23, 2016 11:08 pm

Unable to connect to http://RealServerNameHere/VaultService. No server was found at the specified URL. Please verify your network settings using the Options dialog under the Tools menu in the Vault GUI Client. Web Exception: The request failed with the error message:
--
<html><head><title>Object moved</title></head><body>
<h2>Object moved to <a href="/VaultService/VaultWeb/Login.aspx?ReturnUrl=%2fVaultService%2fVaultService.asmx">here</a>.</h2>
</body></html>


Any ideas?
Using browser, I am able to see source code and repositories.

Beth
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Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Upgraded to 9.1. Client GUI won't connect

Post by Beth » Wed Aug 24, 2016 8:30 am

Do you use a proxy?

Are you local to the network? If not, do you use a VPN?

As a test, can you put a Vault client on the server and try to connect that client? Does it connect?
Beth Kieler
SourceGear Technical Support

dbudine
Posts: 4
Joined: Mon Jul 28, 2014 11:25 am

Re: Upgraded to 9.1. Client GUI won't connect

Post by dbudine » Wed Aug 24, 2016 12:24 pm

No proxy. I've tried both local and VPN. I've also installed the client on the host server and still get the same error.

Beth
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Joined: Wed Jun 21, 2006 8:24 pm
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Re: Upgraded to 9.1. Client GUI won't connect

Post by Beth » Wed Aug 24, 2016 3:59 pm

Open a Vault client, but click Cancel on the login dialog. Then go to Tools - Options - Network Settings. What is set for a proxy? Can you try No Proxy?
Beth Kieler
SourceGear Technical Support

dbudine
Posts: 4
Joined: Mon Jul 28, 2014 11:25 am

Re: Upgraded to 9.1. Client GUI won't connect

Post by dbudine » Wed Aug 24, 2016 6:19 pm

I've tried both "use the default proxy: Disconnected" and "Do not use proxy"

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
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Re: Upgraded to 9.1. Client GUI won't connect

Post by Beth » Thu Aug 25, 2016 8:07 am

In the IIS Manager, find the website that holds the vaultservice application. Click on the website name, and then click Basic Settings on the right. What is the path listed?

During the upgrade, there were two buttons presents early on that said Typical and Custom. Which did you choose?
Beth Kieler
SourceGear Technical Support

dbudine
Posts: 4
Joined: Mon Jul 28, 2014 11:25 am

Re: Upgraded to 9.1. Client GUI won't connect

Post by dbudine » Thu Aug 25, 2016 10:12 am

It appears that the IIS settings for Authentication were causing the issue. Both Forms and Windows Authentication were enabled. I disabled the Forms authentication and am now able to connect. Thanks for your help!

Beth
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Joined: Wed Jun 21, 2006 8:24 pm
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Re: Upgraded to 9.1. Client GUI won't connect

Post by Beth » Thu Aug 25, 2016 1:26 pm

Thanks for the update. This is useful information.
Beth Kieler
SourceGear Technical Support

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