blank user page

[npm]

Hi
I installed vault pro 9 yesterday. The installation went well and I added a test database in the server and activated the evaluation license for 10 users.

The problem I encounter is when I open the users and choose add users a page pops up but it is blank - I don't see any texts or options but only have the save/cancel buttons at the bottom.

Same problem on the groups page.

Tried to open in both IE and Chrome - same issue.

Any suggestions?

Thanks!

[Beth]

Check your IIS logs for errors. Those can be found at C:\inetpub\logs. Try pulling up those pages right before checking the logs so that you only have to look at the most recent entries. You will see where it attempts to reach the Vault pages, and then it will give a code that will look something like 404 13 0. If it says 200 0 0, that is a success. You may receive several codes.

Also, try right from the Vault server using http://localhost/vaultservice/vaultservice.asmx. Anything?

Then try the URL http://localhost/vaultservice/index.html. What do you get there?