Blank login screen after installing Vault Server

[jwbowers]

I am installing the Vault Server v.7.2.1 (64 bit) on a Windows 2012 R2 server. (Yes, it's a few versions old, but I want to be consistent with what we are using at work.) The SQL Server 2012 database is on a separate server and both machines are part of a Windows domain.

During the setup process, I specify a domain account to be used for process impersonation and provided the SA login (using SQL authentication) to create the databases. The setup completes successfully, but when I am directed to the Vault login page, it is completely blank in my browser. I've installed Vault several times over the years and have always had a pretty smooth experience, so this has me very stumped. I've gone through the installation guide, but can't find anything that would cause this problem. No errors in the Windows Event Viewer or in the IIS website logs... just a blank login screen.

I've attached the vaultpro_install log file.
I don't understand why it contains exceptions like "Exception executing SQL command: EXEC sp_grantdbaccess N'IIS APPPOOL\VaultIndexAppPool'; EXEC sp_addrolemember N'db_owner', N'IIS APPPOOL\VaultIndexAppPool'; Exception: Windows NT user or group 'IIS APPPOOL\VaultIndexAppPool' not found. Check the name again."

Why would it be trying to grant access to that account in the database when I specified a valid domain account to impersonate for the IIS appPools?

Any help would be greatly appreciated.

[Beth]

Try first a browser on a different machine and go to the URL http://<your Vault server>/vaultservice/admin. Do you get the login screen? If so, then there might be policies for your server that prevent one from accessing websites.

On your Vault server, you might try http://localhost/vaultservice/admin.

If you get a login screen, but it won't take the login, and gives no errors, then you should go to Internet Options in IE and add the website to your Trusted Websites (even if it's localhost).