Cannot install client 7.2.1.30265

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RayvenUK
Posts: 6
Joined: Wed Apr 30, 2008 7:53 am

Cannot install client 7.2.1.30265

Post by RayvenUK » Wed Jul 30, 2014 3:30 am

Help!
I've just upgraded Vault Professional from v6.0.1 to v7

The problem is I can't install the Client on any of the PCs
If I run the installer I get the error: "Could not access VBScript run time for custom action."

The solutions to delete the registry keys and regsvr32 vbscript.dll also do not work regardless of which dll i use (I am running Windows 7 64-bit).

I have run the installer and got the log which is pasted below.

I have also tried running msiexec with the /quiet flag but that is installing nothing either.

I urgently need help as no one can get access to source controlled files in the development office anymore until i can get their clients upgraded.

UPDATE: I have tried running it in /quiet mode and captured the log. Now it informs me that i have insufficient privileges to install this for all users. Is there any way to restrict the install to just myself. I cannot run this as administrator, and cannot log in as administrator either.

== Log File ==
=== Logging started: 30/07/2014 10:25:17 ===
Action 10:25:17: INSTALL.
Action start 10:25:17: INSTALL.
Action 10:25:17: AI_SET_INSTALL.
Action start 10:25:17: AI_SET_INSTALL.
Action ended 10:25:17: AI_SET_INSTALL. Return value 1.
Action 10:25:17: AI_ResolveLocalizedCredentials.
Action start 10:25:17: AI_ResolveLocalizedCredentials.
ConvertSidToStringSidW
ConvertSidToStringSidW
ConvertSidToStringSidW
ConvertSidToStringSidW
ConvertSidToStringSidW
ConvertSidToStringSidW
Action ended 10:25:17: AI_ResolveLocalizedCredentials. Return value 1.
Action 10:25:17: AI_ResolveKnownFolders.
Action start 10:25:17: AI_ResolveKnownFolders.
Action ended 10:25:17: AI_ResolveKnownFolders. Return value 1.
Action 10:25:17: SetDate.
Action start 10:25:17: SetDate.
Info 2898. For DlgFont8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Error 2738. Could not access VBScript run time for custom action .
MSI (c) (D0:B0) [10:25:19:265]: Product: SourceGear Vault Professional Client -- Error 2738. Could not access VBScript run time for custom action .

Action ended 10:25:19: SetDate. Return value 3.
Action 10:25:19: FatalError.
Action start 10:25:19: FatalError.
Info 2898. For VerdanaBold13 textstyle, the system created a 'Verdana' font, in 0 character set.
Info 2826. Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 3 pixels.
Action 10:25:19: FatalError. Dialog created
Action 10:25:21: AI_SHOW_LOG.
Action start 10:25:21: AI_SHOW_LOG.
Action ended 10:25:21: AI_SHOW_LOG. Return value 1.
Action ended 10:25:21: FatalError. Return value 2.
Action ended 10:25:21: INSTALL. Return value 3.
=== Logging stopped: 30/07/2014 10:25:21 ===
MSI (c) (D0:A8) [10:25:21:359]: Product: SourceGear Vault Professional Client -- Installation failed.

MSI (c) (D0:A8) [10:25:21:365]: Windows Installer installed the product. Product Name: SourceGear Vault Professional Client. Product Version: 7.2.1.30265. Product Language: 1033. Manufacturer: SourceGear. Installation success or error status: 1603.

RayvenUK
Posts: 6
Joined: Wed Apr 30, 2008 7:53 am

Re: Cannot install client 7.2.1.30265

Post by RayvenUK » Wed Jul 30, 2014 4:13 am

Sorted it by running the command promt as administratro - I knew i had missed something. now the client can't connect the the vaultservice but that is for another post.

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
Contact:

Re: Cannot install client 7.2.1.30265

Post by Beth » Wed Jul 30, 2014 7:53 am

Thank you for the update.
Beth Kieler
SourceGear Technical Support

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