Server email setting

[BigBrett]

We have installed a new email server that requires SMTP authentication before accepting email from hosted domains. We previously sent notification emails from Vault Pro based on a privileged IP so did not require SMTP authorisation.

I have set the SMTP Auth user and SMTP Password on the Admin Email settings page but sending a test email fails. The email server logs show that Vault Pro is sending without first authenticating. I have reset IIS and that made no difference.

What else do I need to do to make Vault Pro authenticate before sending emails ?

Cheers,
Brett

[lbauer]

What version of Vault are you currently using?

[BigBrett]

We are using 6.1.0.30531

[lbauer]

What specific error are you getting when you try to send a test email?

Are there any errors in the Vault Server log relevant to the email error? The Vault server log is called sgvault.log and is in %windir%\temp\sgvault on the server machine.

Any errors in the Notifications log? The Notifications log is called vaultnotifyservice.txt and is in C:\Windows\Temp\SGVaultNotify.

[BigBrett]

Nothing shown in any of the logs.

To be clear, I am talking about item tracking project notifications which were not being accepted by the email server.

On the page VaultService/Admin/EmailSettings.aspx I set the SMTP Auth User and SMTP Password details and then use the Test Settings link.

The email is not accepted by the email server and its logs show that no attempt was made to authenticate the SMTP connection:

01/22/13 15:39:29 220 mydomain ESMTP MailEnable Service, Version: 6.77--6.77 ready at 01/22/13 15:39:29
01/22/13 15:39:29 HELO bobblade 250 Requested mail action okay, completed
01/22/13 15:39:29 MAIL FROM: <noreply@mydomain> 551 This mail server requires authentication before sending mail from a locally hosted domain. Please reconfigure your mail client to authenticate before sending mail.

[lbauer]

Could you send me a screenshot of your email settings page from the Vault Admin Web Client?

Email me at support at sourcegear.com, ATTN: Linda.

Please include a link to this forum post.

[lbauer]

Also, could you run this query in your SQL Server:

select * from sgmaster.dbo.sgmastersettings


Let me know the value for the column "smtpauthenticationtype."

[BigBrett]

Email has been sent

[lbauer]

This has been resolved. The authentication value in the database was set to 0 (no authentication), so we changed it to 1 with a SQL query.

HS: 227251