Vault not responding

[hmyers@moog.com]

Hi,

I have two computers that I upload documents to the vault from. One is a laptop running Windows 7 and the other is a desktop running Windows XP. The vault works fine from the laptop. In messages I do have an error that says:

[7/20/2011 8:11:10 AM] Version Check: This Vault client is version 5.0.3.18802
[7/20/2011 8:11:10 AM] Version Check: Your Vault server is version 5.0.3.18802
[7/20/2011 8:11:10 AM] Version Check: An error occurred when trying to retrieve version.xml file from the SourceGear website

On the desktop, however, I am having problems. I uninstalled the vault and reinstalled and restarted the desktop. I still have the same error shown above in Messages. However, from my desktop whenever I click on anything nothing happens. I have 4 items to check in but I am not able to check them in. I can go to Tools > Options and click on Options but nothing ever happens. Also, I can go to File > Exit and click on Exit and nothing happens. I tried closing the application using the X in the top right of the application but that doesn't work either. In the bottom right of the screen my username appears along with "Connected". If I go to Task Manager and end the VaultGUIClient.exe process the application closes. The VaultGUIClient.exe process is not using any CPU but is using 58,316k Mem Usage. Also, I don't know if it makes a difference, but I Remote Desktop into the desktop. But the vault has worked previously on the desktop when I've used Remote Desktop.

Does anyone have suggestions about what is causing this problem?

Thanks!

[lbauer]

[7/20/2011 8:11:10 AM] Version Check: An error occurred when trying to retrieve version.xml file from the SourceGear website

This error means the client can't connect to our version-checking server, but this shouldn't affect client operations.

Is the "hang" a new problem? Was the Vault client working on the XP machine before? If it was was working before, has anything changed on that machine?

[hmyers@moog.com]

The "hang" is a new problem. And, yes the vault client worked on the desktop with XP before for at least a year if not more. Nothing has changed on the desktop other than the normal updates from Microsoft.

[lbauer]

It's possible one of the updates changed something.

I'd suggest we schedule a remote assist session where I can take a closer look. Email support at sourcegear.com, Attn: Linda and we'll set something up. Please include a link to this forum post.

[lbauer]

Deleting the client-side cache resolved this issue.

http://support.sourcegear.com/viewtopic ... 13&t=11513