Add New Files Crash (Cleared Cache)

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Tyrsius
Posts: 11
Joined: Mon Jun 14, 2010 10:20 am

Add New Files Crash (Cleared Cache)

Post by Tyrsius » Thu Jun 09, 2011 10:37 am

Anytime I try to select "Add New Files" from the menu in vault, it crashes. I have cleared the cache, and even tried installing Vault on a fresh OS. Still happens.

Every forum post I can find seems to think clearing the client cache will resolve the issue. Am I going to need to redo the server installation?

Beth
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Re: Add New Files Crash (Cleared Cache)

Post by Beth » Thu Jun 09, 2011 12:38 pm

What version of the Vault client did you install and on what operating system?

Are you using the Vault GUI client alone, or are you integrating it with some other software?

Is the Vault client that is crashing on the Vault server or on some other machine?
Beth Kieler
SourceGear Technical Support

Tyrsius
Posts: 11
Joined: Mon Jun 14, 2010 10:20 am

Re: Add New Files Crash (Cleared Cache)

Post by Tyrsius » Thu Jun 09, 2011 12:58 pm

Vault Client 5.0.4. Crash happens on Windows XP, Windows Vista, and Windows 7.

The Xp machine has vault integrated with visual studio. Crash occurs from Vault GUI, not the IDE. Vista and windows 7 were not integrated.

It is the client crashing, not the server. The server is not affected. The client will be fine if you kill and restart it, but it will crash again if you try to add files. This behavior is quite crippling, since detect new files will not add subfolders.

Tyrsius
Posts: 11
Joined: Mon Jun 14, 2010 10:20 am

Re: Add New Files Crash (Cleared Cache)

Post by Tyrsius » Thu Jun 09, 2011 1:00 pm

May be related: Error from web service when trying to open Shadow Folders:

Shadow Folders - Initial Repository
The Shadow Folder Service has a configuration error. A valid Cache Path was not specified, and the Shadow Folder Service was unable to create the cache in the default location. Please specify a valid "shadowfolder_cachepath" in the appSettings of the Shadow Folder Service's web.config file.

Beth
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Re: Add New Files Crash (Cleared Cache)

Post by Beth » Thu Jun 09, 2011 1:22 pm

The shadow folder error is not related to the client issue at all. If you want to set up shadow folders, then try the suggestions in this KB article: http://support.sourcegear.com/viewtopic ... 13&t=11576.

What .NET frameworks do you have installed on the client machines?

Can you install a client right on the server and run it?
Beth Kieler
SourceGear Technical Support

Tyrsius
Posts: 11
Joined: Mon Jun 14, 2010 10:20 am

Re: Add New Files Crash (Cleared Cache)

Post by Tyrsius » Thu Jun 09, 2011 1:57 pm

1.1, 2, 3, 3.5, and 4.

No, I can't install on the server atm. Software changes to the server require too much approval.

Beth
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Re: Add New Files Crash (Cleared Cache)

Post by Beth » Thu Jun 09, 2011 2:01 pm

What other software do you have on all your client machines?

What anti-virus are you running?

Can you see any errors in your client's Event Viewer logs at the same time as the crash?
Beth Kieler
SourceGear Technical Support

Tyrsius
Posts: 11
Joined: Mon Jun 14, 2010 10:20 am

Re: Add New Files Crash (Cleared Cache)

Post by Tyrsius » Thu Jun 09, 2011 2:35 pm

I highly doubt this has anything to do with other software on the machines. A fresh install of windows 7 should not have anything that corrupts Vault. Also, no software has been added to the XP machine since before this issue was occuring.

Anti-virus is just MSE, on all. There are no errors, it isn't so much a crash as Vault becomes "Not Responding" until I kill it.

Beth
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Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Add New Files Crash (Cleared Cache)

Post by Beth » Thu Jun 09, 2011 3:51 pm

Are there any errors in your Event Viewer?

Are there any special group policies applied to machines on your network that could prevent Vault accessing Windows directories?

Are there any mapped drives?

Are you able to set a working folder in Vault or any other functions?
Beth Kieler
SourceGear Technical Support

Tyrsius
Posts: 11
Joined: Mon Jun 14, 2010 10:20 am

Re: Add New Files Crash (Cleared Cache)

Post by Tyrsius » Fri Jun 10, 2011 8:47 am

Hanging application VaultGUIClient.exe, version 5.0.4.18845, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

--
Thats the only error.

No policies have changed since the feature worked, and none exists to my knowledge that would do that. Detect new files does not have an issue. There are several mapped drives, but they have also not changed since this feature last worked. The windows 7 fresh install had no mapped drives.

Set working folder works, this is the only feature I know of not working.

I strongly believe this is a server error. With a fresh install on a fresh OS, very few common circumstances should exist between the XP and 7 box, yet the error occurs.

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Add New Files Crash (Cleared Cache)

Post by Beth » Fri Jun 10, 2011 10:41 am

Could I have you try logging into our Vault demo server and see if the Add Files dialog works for you then? The login information is:
  • login: guest3
    password: guest3
    server: vaultdemo.sourcegear.com
Beth Kieler
SourceGear Technical Support

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