Cannot Start Vault Client

[Procedure]

Whenever I launch the Vault Client, it crashes immdiately with the following exception:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: vaultguiclient.exe
Problem Signature 02: 5.0.3.18802
Problem Signature 03: 4b6902b8
Problem Signature 04: System.Xml
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275e0f
Problem Signature 07: 210a
Problem Signature 08: 230
Problem Signature 09: System.InvalidOperationException
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

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Please help!
-- Rob --

[lbauer]

Is this a new problem? Was the client working fine before?

What operating system is client installed on? Were there any recent updates or changes to the machine?

How are you launching the client? Are you clicking on a shortcut, the executable, etc.?


Have you tried renaming the client-side cache, then restarting the client?

Find the path C:\Users\username\AppData\Local\Sourcegear\Vault_1

Rename the entire Vault_1 folder.

Let me know if this does not resolve the problem.

[Procedure]

This is a new problem. The client was working previously, but I can't say when as I normally access everything through Visual Studio 2008. I was running version 5.0.2, but in an effort to fix this problem, I upgraded both the server and client to version 5.0.3 yesterday. The problem wasn't affected by the upgrade (it still happens).

I am running Windows 7 (64-bit). I am launching the client via the Shortcut created on my desktop by the installer. Same thing happens when I launch the program by double-clicking on the "VaultGUIClient.exe" executable.

I just tried renaming the folder you mentioned and restarting the client, it still comes up with the error. The folder is not re-created before the crash.

[lbauer]

There might be an error log in your user's temp directory, %temp%. It's called VaultGUIClient.txt. if so, Send the log zipped up to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.

Were there any recent updates (like Windows updates) or changes to the machine?

[Procedure]

I emailed you answers to your questions. Any further ideas on what may be wrong?

[lbauer]

We're still looking for a solution.