Can't see all of source code file

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Leo
Posts: 6
Joined: Sun Nov 22, 2009 9:59 pm

Can't see all of source code file

Post by Leo » Sun Nov 22, 2009 10:09 pm

I am using Fortress client. It can't display all of source code when I want to check some of them out. I tried to uninstall and reinstall the application, but nothing changes. I am sure the source code in the server.I also tried to get the lasest version from either client side or VS2008. Anyone has idea, please advise?

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Can't see all of source code file

Post by lbauer » Mon Nov 23, 2009 9:01 am

It can't display all of source code when I want to check some of them out.
We could use more information. Could you post a screen shot of what you are seeing?
Linda Bauer
SourceGear
Technical Support Manager

Leo
Posts: 6
Joined: Sun Nov 22, 2009 9:59 pm

Re: Can't see all of source code file

Post by Leo » Mon Nov 23, 2009 10:16 am

Sorry, please tell me how can I paste a screenshot over here? I

Leo
Posts: 6
Joined: Sun Nov 22, 2009 9:59 pm

Re: Can't see all of source code file

Post by Leo » Tue Nov 24, 2009 9:23 am

Can someone tell me how I can add the screenshot to post more info with my issue?

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Can't see all of source code file

Post by lbauer » Tue Nov 24, 2009 1:28 pm

When you click "Post Reply," you should see a tab under the response area that says "Upload attachment."
Linda Bauer
SourceGear
Technical Support Manager

Leo
Posts: 6
Joined: Sun Nov 22, 2009 9:59 pm

Re: Can't see all of source code file

Post by Leo » Wed Nov 25, 2009 7:45 am

Hi lbauser,

Thank you for replying. It looks I don't have such option like "Upload attachment" as you said. Does it need more permission? If so, what can I do? Can I just send you via your email directly?

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Can't see all of source code file

Post by lbauer » Wed Nov 25, 2009 9:30 am

You can send the screenshots to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.
Linda Bauer
SourceGear
Technical Support Manager

Leo
Posts: 6
Joined: Sun Nov 22, 2009 9:59 pm

Re: Can't see all of source code file

Post by Leo » Wed Nov 25, 2009 9:45 am

I already sent a mail with attachment of screenshot, please check out. Thanks

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Can't see all of source code file

Post by lbauer » Wed Nov 25, 2009 3:17 pm

The screenshot you sent shows two different clients. One shows several files in a folder and one shows only one file in the folder. This may be a client-side cache issue, since the cache is specific to the user and machine.

I'd suggest deleting the client-side cache, as it may be out of sync with the database. Close any open clients first.

http://support.sourcegear.com/viewtopic ... 13&t=11513

Let me know if this does not resolve the problem.
Linda Bauer
SourceGear
Technical Support Manager

Leo
Posts: 6
Joined: Sun Nov 22, 2009 9:59 pm

Re: Can't see all of source code file

Post by Leo » Fri Nov 27, 2009 9:34 am

Hi Linda,

Good news! For your solution(clean up the client-side cache) works for me! Thank you for your help!

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Can't see all of source code file

Post by lbauer » Tue Dec 01, 2009 11:31 am

Thanks for the update. That's good news. : )
Linda Bauer
SourceGear
Technical Support Manager

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