post-migration encryption issues

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amcd
Posts: 1
Joined: Tue Oct 27, 2009 5:32 pm

post-migration encryption issues

Post by amcd » Tue Oct 27, 2009 5:55 pm

I'm migrating an existing 4.1x vault installation. I've tried every remedy I could find in the kb and forums topics (924, 4699, 4151, 9121, 12333, 228, and others) and reinstalled MANY times but no matter what when I try to login as admin I get:

Login Failed: The Vault Server could not establish a connection to the database. Please check the server's log for detailed information. (FailDBConn)

and the log says:

----10/27/2009 4:26:53 PM --()-- Could not load connect string. There is probably an error with the encrypted password for the sgvaultuser database user. Contact technical support at http://support.sourcegear.com
----10/27/2009 4:26:53 PM --()-- Vault Failed to establish a connection to the database.
----10/27/2009 4:26:53 PM --()-- Could not load connect string. There is probably an error with the encrypted password for the sgvaultuser database user. Contact technical support at http://support.sourcegear.com
----10/27/2009 4:26:53 PM --()-- Vault Failed to establish a connection to the database.
----10/27/2009 4:26:53 PM --()-- Could not load connect string. There is probably an error with the encrypted password for the sgvaultuser database user. Contact technical support at http://support.sourcegear.com
----10/27/2009 4:26:53 PM --()-- Vault Failed to establish a connection to the database.
----10/27/2009 4:26:53 PM --()-- The session information was not removed from the database. Please check sgvault.dbo.tblsessions within SQL Server. There may be orphaned sessions stored within the database. Error: FailDBConn
----10/27/2009 4:26:55 PM --ip-0AF04D8C.compute-1.internal(xxx.xxx.xxx.xxx)--SSL Disabled Could not load connect string. There is probably an error with the encrypted password for the sgvaultuser database user. Contact technical support at http://support.sourcegear.com
----10/27/2009 4:26:55 PM --ip-0AF04D8C.compute-1.internal(xxx.xxx.xxx.xxx)--SSL Disabled Vault Failed to establish a connection to the database.
----10/27/2009 4:27:21 PM my.machine.dom(xxx.xxx.xxx.xxx)--SSL Disabled Could not load connect string. There is probably an error with the encrypted password for the sgvaultuser database user. Contact technical support at http://support.sourcegear.com
----10/27/2009 4:27:21 PM my.machine.dom(xxx.xxx.xxx.xxx)--SSL Disabled Vault Failed to establish a connection to the database.

Very frustrating. The target machine and new SQL box are both 64bit server2003 r2. I am using installer VaultServer64_4_1_4_18402.msi. The install always finishes without erres. Please help!

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: post-migration encryption issues

Post by lbauer » Wed Oct 28, 2009 7:45 am

I'd suggest we schedule a remote assist session where I can take a closer look. Email support at sourcegear.com, Attn: Linda. We'll set up a time. Please include a link to this forum post.
Linda Bauer
SourceGear
Technical Support Manager

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