Unable to add files over 7MB in size

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timobkg
Posts: 2
Joined: Tue Sep 29, 2009 1:04 pm

Unable to add files over 7MB in size

Post by timobkg » Tue Sep 29, 2009 1:42 pm

We're getting an error when we try to add a file that is larger than about 7MB in size. Client and Server versions are both 5.0.0.18729. Files under 7MB in size are uploading just fine. Any help would be greatly appreciated.

The is the message log:

[9/29/2009 3:32:38 PM] Upload for item $/Training - March 27 06 to March 30 06/Word Viewer 2003.exe failed, retrying...
[9/29/2009 3:32:38 PM] Ending the transaction
[9/29/2009 3:32:38 PM] Transaction failed
[9/29/2009 3:32:38 PM] Upload for item $/Training - March 27 06 to March 30 06/Word Viewer 2003.exe failed too many times, aborting transaction.
Please verify your network settings using the Options dialog under the Tools menu in the Vault GUI Client.
The specific error was "The server returned an unknown error header: Failure"
An exception was encountered during the transaction. Exception: The server returned an unknown error header: Failure at VaultClientOperationsLib.ClientInstance.UploadItem(ChangeSetItem item, String txID, Byte[]& streamBuffer, Int32& bytesWrittenThisFile, Boolean bIsImport)
at VaultClientOperationsLib.UploadThread.ProcessCommand(UploadThreadCommand command, UploadThreadCommandResult& outputResult)
[9/29/2009 3:32:38 PM] Transaction failed

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Unable to add files over 7MB in size

Post by Beth » Tue Sep 29, 2009 2:24 pm

Can you check your Vault Server Log for an error around the same time as the failed upload? What was logged?

Can you go to your Vault Tools - Options - Network Settings and try flipping the setting for Chunked Encoding? Does that make a difference?
Beth Kieler
SourceGear Technical Support

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