Creating a Profile

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chew
Posts: 3
Joined: Wed Sep 02, 2009 1:30 pm

Creating a Profile

Post by chew » Wed Sep 02, 2009 1:39 pm

When we attempt to create a profile, we click 'Edit Profiles'. Enter a 'New' profile name, enter new username/password/vault server name and when we click the 'Get Repository List' button, it says, "Unable to connect to the Vault Server". But if we enter the admin user's username/password and click the button, it retrieves the Repository list.

how do we add a new "username/password" to have access to a repository ?

Chew

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Creating a Profile

Post by lbauer » Wed Sep 02, 2009 3:33 pm

What version of Vault are you using?

Does the user have access to any of the repositories on the server -- can the user log in without a profile?
Linda Bauer
SourceGear
Technical Support Manager

chew
Posts: 3
Joined: Wed Sep 02, 2009 1:30 pm

Re: Creating a Profile

Post by chew » Thu Sep 03, 2009 5:36 am

No...the "user" does not have access to any of the repositories. We can't even add a user. This is the issue.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Creating a Profile

Post by lbauer » Thu Sep 03, 2009 8:13 am

The user must first be added to the Vault database by using the Vault Admin Web Client, in the Users section. The profile is a shortcut for the user to login without having to enter all the connection information, but the user/login is not created in the profile.

If you need further help with this, email support at sourcegear.com, Attn: Linda. Please include a link to this forum post. We can do a remote assist session.
Linda Bauer
SourceGear
Technical Support Manager

chew
Posts: 3
Joined: Wed Sep 02, 2009 1:30 pm

Re: Creating a Profile

Post by chew » Thu Sep 03, 2009 8:24 am

Thank you so much for the reminder about the "Vault admin web client". Once my admin heard that, he remembered everything and now, all is well.

Problem solved.

Thanks again !

Chew

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Creating a Profile

Post by lbauer » Thu Sep 03, 2009 10:21 am

Thanks for the update. That's good news. : )
Linda Bauer
SourceGear
Technical Support Manager

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