Problem connecting to Vault Server

GregM · Post by **GregM** » Wed Jul 14, 2004 9:09 am

We have one user that is having trouble connecting to the vault server. When he goes to check out a file, the GUI client hangs, with the status bar saying that it's retrieving repository structure information. The abort button doesn't do anything. He has to kill the vault client process. The server log level is at debug, and doesn't show any connections from that user. The IIS log shows no requests from that user's IP address at that time.

What else can we do to try to debug this problem?

sterwill · Post by **sterwill** » Wed Jul 14, 2004 9:59 am

Are there any proxies or stateful firewalls (including personal firewalls) between this user and the Vault server? What version of Vault is he using?

GregM · Post by **GregM** » Wed Jul 14, 2004 10:42 am

The server is 2.0.3, the client is 2.0.4. The user is running XP Pro. The Web Server is running 2003 Web. The SQL Server is running 2003, with SQL Server 2000. The XP firewall does not appear to be enabled on the active network connection. We have a Cisco VPN, and the client is installed, but its firewall is turned off. The user is currently on the local network, with only a switch between his machine and the server.

sterwill · Post by **sterwill** » Wed Jul 14, 2004 12:30 pm

I have a special build of the Vault client that will create a log file (on the user's desktop) with details about the Get Latest Version process (performed during a Check Out). If you send me your e-mail address, I can send you the client build.

GregM · Post by **GregM** » Thu Jul 15, 2004 8:49 am

I emailed you last night using the email form on the forum. I had the option checked to receive a copy of the email, but I haven't seen it yet. I'll send the information again by regular email to the general support email address.

sterwill · Post by **sterwill** » Thu Jul 15, 2004 9:04 am

I received your message and send you (and dsaulnier) the new build of the Vault client.