One user Can't check-in

[bjham13]

Hello,

We are running version 4.0.4.15848

One of our users can't check files in, but he can check files out. All our other staff are having no problems.
The user also mentioned that he had attempted to change some file names in vault prior to this problem occuring. But reported that some of the file names failed to change.

The client is producing the following error when he tries to check files in:

An error occurred while trying to begin a transaction.
[2/07/2009 12:10:04 PM] Transaction failed
[2/07/2009 12:10:04 PM] An exception was encountered during the transaction. Exception: Server was unable to process request. ---> Error in the application. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at VaultClientNetLib.ClientService.VaultService.BeginTx(Int32 nRepID, String strComment, VaultRequestItem[]& requests, String& strTxID)
at VaultClientNetLib.VaultConnection.BeginTx(Int32 nRepID, VaultRequestItem[]& requests, String& strTxID, String comment)
at VaultClientOperationsLib.ClientInstance.Commit(ChangeSetItemColl givenItems, String strChangeSetComment, Boolean keepCheckedOut, Boolean removeLocalCopy, CommitType committype, VaultDateTime dateImport, Int32 nUserIDImport, Int64& nRevID, Int32[]& retBegEndTx)


The Server is producing the following error when he tries to check files in:

----7/2/2009 12:16:58 PM xxxxxx--XXXXX.XX.XXXX.com(192.xxx.xxx.xxx)--SSL Disabled BeginTx: Critical Error! Error in the application.
at VaultServiceBase.VaultFolder.DeleteFolderEntryByName(HybridDictionary htParentObjects, String strSearchName, Int32 nObjType, Int32 nFSOHashCode)
at VaultServiceBase.VaultRepository.CreateFolderReferenceCopy(Int64 nRevID, HybridDictionary hdNewRefParents, VaultFolders vfOwners, VaultFolder vfOld)
at VaultServiceBase.VaultRepository.GetReferenceCopiesByPath(Int64 nRevID, HybridDictionary hdNewRefParents, String strAbsolutePath, Boolean bRefCopyLastObjectWithAllFolders, VaultFSObjects& fsoList, Int32& nPinCount)
at VaultServiceAPILib.VaultTransactionContainer.GetReferenceCopiesByPath(String strAbsolutePath, VaultFSObjects& fsoList, Int32& nPinCount)
at VaultServiceAPILib.VaultTransaction.PreCheckCheckIn(Int32 nCurrStatCode, VaultRequestCheckIn vrci, String strFileToken, VaultResponseCheckIn vRespCheckIn, VaultTransactionContainer txContainer)
at VaultServiceAPILib.VaultServiceAPI.BeginTx(Int32 nTxUserID, Int32 nRepID, VaultDateTime dtBeginTx, String strComment, VaultRequestItem[]& requests, String& strTxID, VaultIntTx& vit)
at VaultService.VaultService.DoBeginTx(String strCallerLogEvt, Int32 nTxUserID, Int32 nRepID, VaultDateTime dtBeginTx, String strComment, VaultRequestItem[]& requests, String& strTxID)


Has anyone got any suggestion as to what the problem might be?

Thanks.

[lbauer]

Can the user checkin from a client on a different machine?

[bjham13]

Hello,

Yes the user can check-in from another pc.

[lbauer]

I'd suggest deleting the client-side cache, as it may be out of sync with the database. Close any open clients first.

http://support.sourcegear.com/viewtopic ... 13&t=11513

Let me know if this does not resolve the problem.

[bjham13]

Clearing the cache has solved the problem.

Thanks for your help.

[lbauer]

Thanks for the update. That's good news. : )