Login Failed: The username or password supplied is invalid.

[mamikel]

Hi,
I just installed Fortress and provided a password during the installation. Following the installation, I tried to login via the webpage that came up, but keep getting: Login Failed: The username or password supplied is invalid. I'm using user admin and the password I supplied as per the instructions, but am getting nowhere.
any ideas?

thanks

Matt

[Beth]

Could you look in your server log for an error? That log would be at C:\Windows\temp\sgvault\sgvault.log. If the error says DBfault or failDBconn, then it's the login for connecting to the database that is the issue. If it's just still a username or password is invalid, then you might see if changing the caps lock setting makes a difference. Or, what I find sometimes is I'll enter a B in a password, but when I'm logging in I'll type V without realizing it. Are there any letters in positions that could have been mistyped?

If neither of those suggestions yields anything, you might try an uninstall and reinstall. That way you will have the chance to reset the admin password.

[mamikel]

Could you look in your server log for an error? That log would be at C:\Windows\temp\sgvault\sgvault.log. If the error says DBfault or failDBconn, then it's the login for connecting to the database that is the issue. If it's just still a username or password is invalid, then you might see if changing the caps lock setting makes a difference. Or, what I find sometimes is I'll enter a B in a password, but when I'm logging in I'll type V without realizing it. Are there any letters in positions that could have been mistyped?

If neither of those suggestions yields anything, you might try an uninstall and reinstall. That way you will have the chance to reset the admin password.

Thanks for the suggestions Beth - I wondered if it might be the account I'd selected - I reinstalled and tried the machine account and that seems to have worked - I'll see if I can figure out what the issue is.

[Beth]

Thanks for the update.