Freezing up while trying to get Latest Version

disgruntleddrone · Post by **disgruntleddrone** » Mon Mar 09, 2009 11:42 am

Hello,
I am using Vault 3.51 server. After I perform a Show History command, searching by comments, once I attempt to perform a 'Get' on one of the returned, listed items, the Vault GUI Client freezes for several minutes, occassionally requiring a close and re-open of the GUI application.

Any information would be greatly appreciated.

Thanks.

Beth · Post by **Beth** » Mon Mar 09, 2009 12:29 pm

Could you go to your Vault Server Log and see if there are any errors logged during the time that you performed the action that caused the software to hang?

disgruntleddrone · Post by **disgruntleddrone** » Mon Mar 09, 2009 12:47 pm

----3/9/2009 12:22:19 PM gxx71z--198.132.65.75(198.132.65.75)--SSL Disabled Login
----3/9/2009 12:22:25 PM gxx71z--198.132.65.75(198.132.65.75)--SSL Disabled Logout
----3/9/2009 12:23:20 PM gxx71z--198.132.65.75(198.132.65.75)--SSL Disabled Login
----3/9/2009 12:23:24 PM gxx71z--198.132.65.75(198.132.65.75)--SSL Disabled Logout
----3/9/2009 1:11:45 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled Login failed: FailInvalidPassword
----3/9/2009 1:11:50 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled Login

Nothing that stands out....

Beth · Post by **Beth** » Mon Mar 09, 2009 12:57 pm

Could you start up Client Side Logging and then place your Vault Server Log into Debug logging mode (that requires an iisreset)? Try first to just get latest on one file, then a set of files, and then the operation that causes the hang. Wait a little longer if you can on waiting for the hang and check the client side log periodically to see if it's still doing things. Then could I see both logs? You can either post them here and delete them when we're finished, or you can email them to support at sourcegear.com (attn: Beth) with a link to this forum thread.

disgruntleddrone · Post by **disgruntleddrone** » Mon Mar 09, 2009 1:37 pm

okay, during the lockup, the client log file is reporting the following:

3/9/2009 2:25:27 PM <mutex>: [GetUpdate:4720] Released mutex 1104
3/9/2009 2:25:27 PM <wf>: [GetUpdate:4720] wf C:\interChangeRelease\ALM127\interChange\MMIS\Recip\WebUI\Component mutex released
3/9/2009 2:28:01 PM <mutex>: [GUIClientWorkerThread:2812] Took mutex 1084
3/9/2009 2:28:01 PM <mutex>: [GUIClientWorkerThread:2812] Released mutex 1084
3/9/2009 2:28:01 PM <mutex>: [GUIClientWorkerThread:2812] Took mutex 852
3/9/2009 2:28:01 PM <mutex>: [GUIClientWorkerThread:2812] Released mutex 852
3/9/2009 2:30:00 PM <mutex>: [GUIClientWorkerThread:2812] Took mutex 1084
3/9/2009 2:30:00 PM <mutex>: [GUIClientWorkerThread:2812] Released mutex 1084
3/9/2009 2:30:00 PM <mutex>: [GUIClientWorkerThread:2812] Took mutex 852
3/9/2009 2:30:00 PM <mutex>: [GUIClientWorkerThread:2812] Released mutex 852
3/9/2009 2:30:20 PM <mutex>: [GUIClientWorkerThread:2812] Took mutex 1084
3/9/2009 2:30:20 PM <mutex>: [GUIClientWorkerThread:2812] Released mutex 1084
3/9/2009 2:30:20 PM <mutex>: [GUIClientWorkerThread:2812] Took mutex 852
3/9/2009 2:30:20 PM <mutex>: [GUIClientWorkerThread:2812] Released mutex 852
3/9/2009 2:31:40 PM <mutex>: [GUIClientWorkerThread:2812] Took mutex 1084
3/9/2009 2:31:40 PM <mutex>: [GUIClientWorkerThread:2812] Released mutex 1084
3/9/2009 2:31:40 PM <mutex>: [GUIClientWorkerThread:2812] Took mutex 852
3/9/2009 2:31:40 PM <mutex>: [GUIClientWorkerThread:2812] Released mutex 852
3/9/2009 2:34:59 PM <mutex>: [GUIClientWorkerThread:2812] Took mutex 1084
3/9/2009 2:34:59 PM <mutex>: [GUIClientWorkerThread:2812] Released mutex 1084
3/9/2009 2:34:59 PM <mutex>: [GUIClientWorkerThread:2812] Took mutex 852
3/9/2009 2:34:59 PM <mutex>: [GUIClientWorkerThread:2812] Released mutex 852

Beth · Post by **Beth** » Mon Mar 09, 2009 1:50 pm

And your server log during the same time period?? What does it say from 2:25:27 PM to 2:34:59 PM?

disgruntleddrone · Post by **disgruntleddrone** » Mon Mar 09, 2009 2:04 pm

----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25319
----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled FindVersionsByCRCs returned: Success
----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled Beginning file download
----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25319
----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled VaultLib.VaultRequestGetFile returned: SuccessRequireFileDownload
----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled BeginDownloadFiles returned: Success
----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled VaultFileDownload starting
----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled Downloading delta for $/interChange/MMIS/Recip/WebUI/Component/RecipientServiceUsageSearchCriteria.cs from 2941317 to 3074709
----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled GetLatest wrote 1518 bytes to the Response Stream
----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled Ending download process
----3/9/2009 2:25:27 PM admin--usolwalvm016.almoad.alxix.edsmhg.com(10.40.18.13)--SSL Disabled EndDownloadProcess returned: Success
----3/9/2009 2:33:54 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Beginning SQL transaction 489
----3/9/2009 2:33:54 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled SQL transaction 489 successfully committed.
----3/9/2009 2:33:54 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Login
----3/9/2009 2:33:54 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetUserList returned: Success
----3/9/2009 2:33:54 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetUserOptions returned: Success
----3/9/2009 2:33:55 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Success
----3/9/2009 2:33:56 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetRepositories returned: Success
----3/9/2009 2:33:59 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Beginning SQL transaction 649
----3/9/2009 2:33:59 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled SQL transaction 649 successfully committed.
----3/9/2009 2:33:59 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled SetUserOptions returned: Success
----3/9/2009 2:34:29 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting repository Structure-> Rep ID: 16 Base: 25330 Target: -1
----3/9/2009 2:34:29 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: Filling empty cache with current tree.
----3/9/2009 2:35:14 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:179 RepID:16 Base:25330 Target:25344 Calling VaultTreeManager.GetRepositoryDelta() - db tree diff.
----3/9/2009 2:35:28 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetRepositoryStructure returned: Success
----3/9/2009 2:35:28 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting list of checkout changes.
----3/9/2009 2:35:28 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:35:28 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultServiceAPI::GetCheckoutListChanges() Status:0 UserID:179 RepID:16 FolderSecurity:False BaseList:75311 Target List:0 RefreshFlag:True
----3/9/2009 2:35:28 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetCheckOutListChanges returned: Success
----3/9/2009 2:35:28 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetUserEmailOptions returned Success
----3/9/2009 2:35:29 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:35:29 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled ListWatchers returned Success
----3/9/2009 2:35:29 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled ListCloakedObjects returned: Success
----3/9/2009 2:35:30 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetRepositoryOptions returned: Success
----3/9/2009 2:35:30 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetRepositories returned: Success
----3/9/2009 2:36:53 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:36:56 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled BeginHistoryQuery returned: Success
----3/9/2009 2:36:56 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetHistoryQueryItems returned: Success
----3/9/2009 2:37:02 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Beginning file download
----3/9/2009 2:37:02 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:37:02 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultLib.VaultRequestGetFile returned: SuccessRequireFileDownload
----3/9/2009 2:37:02 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled BeginDownloadFiles returned: Success
----3/9/2009 2:37:02 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultFileDownload starting
----3/9/2009 2:37:02 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Downloading delta for $/ALM127/MMIS/Prov/Factory/ProviderFactory.cs from 0 to 3085059
----3/9/2009 2:37:02 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetLatest wrote 14150 bytes to the Response Stream
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Ending download process
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled EndDownloadProcess returned: Success
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Beginning file download
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultLib.VaultRequestGetFile returned: SuccessRequireFileDownload
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled BeginDownloadFiles returned: Success
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultFileDownload starting
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Downloading delta for $/ALM127/MMIS/Prov/Factory/ProviderFactory.cs from 0 to 3085059
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetLatest wrote 14150 bytes to the Response Stream
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Ending download process
----3/9/2009 2:37:04 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled EndDownloadProcess returned: Success
----3/9/2009 2:37:29 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Beginning SQL transaction 547
----3/9/2009 2:37:29 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled SQL transaction 547 successfully committed.
----3/9/2009 2:37:29 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Login
----3/9/2009 2:37:30 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled GetUserList returned: Success
----3/9/2009 2:37:30 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled GetUserOptions returned: Success
----3/9/2009 2:37:31 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Success
----3/9/2009 2:37:32 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled GetRepositories returned: Success
----3/9/2009 2:37:34 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Getting repository Structure-> Rep ID: 20 Base: 25319 Target: -1
----3/9/2009 2:37:34 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25319
----3/9/2009 2:37:34 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:182 RepID:20 Base:25319 Target:25319 Calling VaultRepUtil.DiffRepTrees() - in-memory tree diff.
----3/9/2009 2:37:34 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled GetRepositoryStructure returned: Success
----3/9/2009 2:37:35 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Getting list of checkout changes.
----3/9/2009 2:37:35 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled GetCheckOutListChanges returned: Success
----3/9/2009 2:37:35 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled GetUserEmailOptions returned Success
----3/9/2009 2:37:36 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25319
----3/9/2009 2:37:36 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled ListWatchers returned Success
----3/9/2009 2:37:36 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled ListCloakedObjects returned: Success
----3/9/2009 2:37:37 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled GetRepositoryOptions returned: Success
----3/9/2009 2:37:37 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled GetRepositories returned: Success
----3/9/2009 2:37:54 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled BeginTx beginning transaction
----3/9/2009 2:37:54 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25319
----3/9/2009 2:37:54 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled (5447eba5-b1d2-4faf-9d53-ac351a0526ae) BeginTx returned: Success
----3/9/2009 2:37:54 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled (5447eba5-b1d2-4faf-9d53-ac351a0526ae) CheckIn: $/interChange/MMIS/PA/WebUI/PaLineItemPanel.ascx.cs returned: Success
----3/9/2009 2:37:55 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Receiving an uploaded file.
----3/9/2009 2:37:55 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled VaultFileUpload.aspx encountered: Success
----3/9/2009 2:37:56 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Ending transaction
----3/9/2009 2:37:56 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Beginning SQL transaction 723
----3/9/2009 2:37:56 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Attempting to acquire repository lock.
----3/9/2009 2:37:56 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Acquired repository lock.
----3/9/2009 2:37:56 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled TreeManager Signal - Tx Begin - CacheLockId:724
----3/9/2009 2:37:56 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled TreeManager: A transaction is pending, but it belongs to the current user. Returning cached tree, revID 25319
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled EndTx(): Begin commit changes for TxID 25351, which will release repository lock.
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled SQL transaction 723 successfully committed.
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Released repository lock for TxID 25351
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled EndTx(): End commit changes for TxID 25351
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled EndTx(): Begin cache tree changes for TxID 25351
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled EndTx(): End cache tree changes for TxID 25351
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Beginning SQL transaction 1512
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled SQL transaction 1512 successfully committed.
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled TreeManager Signal - Tx End - TxID:25351 CacheLockId:724 RepID:20
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Creating plugin thread...
----3/9/2009 2:37:58 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled (5447eba5-b1d2-4faf-9d53-ac351a0526ae) EndTx (Revision - 25351) returned: Success
----3/9/2009 2:37:58 PM --()-- Error sending mail to bob.rhoads@eds.com at SMTP server USOLWALVM034
----3/9/2009 2:37:58 PM --()-- System.Web.HttpException: Could not access 'CDO.Message' object. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException (0x80040211): The message could not be sent to the SMTP server. The transport error code was 0x800ccc7c. The server response was 530 ALMOAD.ALXIX.EDSMHG.COM ESMTP MailEnable Service, Version: 1.981-- denied access at 03/09/09 14:37:58

--- End of inner exception stack trace ---
at System.RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters)
at System.RuntimeType.InvokeMember(String name, BindingFlags invokeAttr, Binder binder, Object target, Object[] args, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParameters)
at System.Web.Mail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args)
--- End of inner exception stack trace ---
at System.Web.Mail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args)
at System.Web.Mail.CdoSysHelper.Send(MailMessage message)
at System.Web.Mail.SmtpMail.Send(MailMessage message)
at VaultServiceAPILib.MailThread.SendMails(Object myObject) at System.Web.Mail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args)
at System.Web.Mail.CdoSysHelper.Send(MailMessage message)
at System.Web.Mail.SmtpMail.Send(MailMessage message)
at VaultServiceAPILib.MailThread.SendMails(Object myObject)
----3/9/2009 2:37:58 PM --()-- System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException (0x80040211): The message could not be sent to the SMTP server. The transport error code was 0x800ccc7c. The server response was 530 ALMOAD.ALXIX.EDSMHG.COM ESMTP MailEnable Service, Version: 1.981-- denied access at 03/09/09 14:37:58

--- End of inner exception stack trace ---
at System.RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters)
at System.RuntimeType.InvokeMember(String name, BindingFlags invokeAttr, Binder binder, Object target, Object[] args, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParameters)
at System.Web.Mail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args) at System.RuntimeType.InvokeDispMethod(String name, BindingFlags invokeAttr, Object target, Object[] args, Boolean[] byrefModifiers, Int32 culture, String[] namedParameters)
at System.RuntimeType.InvokeMember(String name, BindingFlags invokeAttr, Binder binder, Object target, Object[] args, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParameters)
at System.Web.Mail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args)
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Retrieved 2 pluginInfos for this type
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Calling plugin at location :http://usplddssc011/VaultShadowFolder/V ... rvice.asmx
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Getting repository Structure-> Rep ID: 20 Base: 25319 Target: -1
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25351
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:182 RepID:20 Base:25319 Target:25351 Calling VaultRepUtil.DiffRepTrees() - in-memory tree diff.
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled GetRepositoryStructure returned: Success
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Exception in plugin thread : The request failed with the error message:
--
<html><head><title>Object moved</title></head><body>
<h2>Object moved to <a href="/?aspxerrorpath=/VaultShadowFolder/VaultShadowFolderService.asmx">here</a>.</h2>
</body></html>

--.
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Calling plugin at location :http://localhost/VaultShadowFolder/Vaul ... rvice.asmx
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Getting list of checkout changes.
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25351
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled VaultServiceAPI::GetCheckoutListChanges() Status:0 UserID:182 RepID:20 FolderSecurity:True BaseList:76162 Target List:76163 RefreshFlag:False
----3/9/2009 2:37:59 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled GetCheckOutListChanges returned: Success
----3/9/2009 2:38:03 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Successfully called plugin at location :http://localhost/VaultShadowFolder/Vaul ... rvice.asmx
----3/9/2009 2:38:03 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Exiting plugin thread
----3/9/2009 2:38:09 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled Beginning SQL transaction 1663
----3/9/2009 2:38:09 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled SQL transaction 1663 successfully committed.
----3/9/2009 2:38:09 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled Login
----3/9/2009 2:38:09 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled GetUserOptions returned: Success
----3/9/2009 2:38:09 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled Success
----3/9/2009 2:38:09 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled GetRepositories returned: Success
----3/9/2009 2:38:09 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled Getting repository Structure-> Rep ID: 20 Base: 0 Target: -1
----3/9/2009 2:38:09 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25351
----3/9/2009 2:38:09 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:1 RepID:20 Base:0 Target:25351 Calling VaultRepUtil.DiffRepTrees() - in-memory tree diff.
----3/9/2009 2:38:09 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled VaultServiceAPI::PrepareTreeDeltaForTransport() nNumDeltaNodes:18410 Base:0 Target:25351
----3/9/2009 2:38:10 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled GetRepositoryStructure returned: Success
----3/9/2009 2:38:10 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled VaultFileDownload starting
----3/9/2009 2:38:10 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled GetLatest wrote 0 bytes to the Response Stream
----3/9/2009 2:38:10 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled Ending download process
----3/9/2009 2:38:10 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled EndDownloadProcess returned: Success
----3/9/2009 2:38:11 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled Getting list of checkout changes.
----3/9/2009 2:38:11 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25351
----3/9/2009 2:38:11 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled VaultServiceAPI::GetCheckoutListChanges() Status:0 UserID:1 RepID:20 FolderSecurity:True BaseList:0 Target List:76163 RefreshFlag:True
----3/9/2009 2:38:11 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled GetCheckOutListChanges returned: Success
----3/9/2009 2:39:48 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled EndHistoryQuery returned: Success
----3/9/2009 2:40:17 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:40:18 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled BeginHistoryQuery returned: Success
----3/9/2009 2:40:19 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetHistoryQueryItems returned: Success
----3/9/2009 2:40:21 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled EndHistoryQuery returned: Success
----3/9/2009 2:40:33 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting repository Structure-> Rep ID: 16 Base: 25344 Target: -1
----3/9/2009 2:40:33 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:40:33 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:179 RepID:16 Base:25344 Target:25344 Calling VaultRepUtil.DiffRepTrees() - in-memory tree diff.
----3/9/2009 2:40:33 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetRepositoryStructure returned: Success
----3/9/2009 2:40:33 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting list of checkout changes.
----3/9/2009 2:40:33 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetCheckOutListChanges returned: Success
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Checking out Files
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Beginning SQL transaction 1560
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled CheckOutFiles: Transaction Started
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled SQL transaction 1560 successfully committed.
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled CheckOutFiles: Transaction Committed
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Cleaning up old checkout lists.
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled CheckOutFiles returned:Success
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Beginning SQL transaction 1556
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting list of checkout changes.
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultServiceAPI::GetCheckoutListChanges() Status:0 UserID:179 RepID:16 FolderSecurity:False BaseList:0 Target List:76164 RefreshFlag:True
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetCheckOutListChanges returned: Success
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Beginning file download
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultLib.VaultRequestGetFile returned: SuccessRequireFileDownload
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled BeginDownloadFiles returned: Success
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultFileDownload starting
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Downloading delta for $/ALM127/MMIS/Prov/Factory/ProviderFactory.cs from 0 to 3085059
----3/9/2009 2:40:34 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetLatest wrote 14150 bytes to the Response Stream
----3/9/2009 2:40:35 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Ending download process
----3/9/2009 2:40:35 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled EndDownloadProcess returned: Success
----3/9/2009 2:40:35 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting repository Structure-> Rep ID: 16 Base: 25344 Target: -1
----3/9/2009 2:40:35 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:40:35 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:179 RepID:16 Base:25344 Target:25344 Calling VaultRepUtil.DiffRepTrees() - in-memory tree diff.
----3/9/2009 2:40:35 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetRepositoryStructure returned: Success
----3/9/2009 2:40:35 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting list of checkout changes.
----3/9/2009 2:40:35 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetCheckOutListChanges returned: Success
----3/9/2009 2:41:04 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Logout
----3/9/2009 2:41:04 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Beginning SQL transaction 1541
----3/9/2009 2:41:04 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled Beginning SQL transaction 1539
----3/9/2009 2:41:05 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled SQL transaction 1541 successfully committed.
----3/9/2009 2:41:05 PM bz9wyy--198.132.65.48(198.132.65.48)--SSL Disabled SQL transaction 1539 successfully committed.
----3/9/2009 2:41:38 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting repository Structure-> Rep ID: 16 Base: 25344 Target: -1
----3/9/2009 2:41:38 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:41:38 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:179 RepID:16 Base:25344 Target:25344 Calling VaultRepUtil.DiffRepTrees() - in-memory tree diff.
----3/9/2009 2:41:38 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetRepositoryStructure returned: Success
----3/9/2009 2:41:39 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting list of checkout changes.
----3/9/2009 2:41:39 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetCheckOutListChanges returned: Success
----3/9/2009 2:43:05 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25351
----3/9/2009 2:43:25 PM admin--USOLWALVM001.ALMOAD.ALXIX.EDSMHG.COM(10.40.18.31)--SSL Disabled FindVersionsByCRCs returned: Success
----3/9/2009 2:43:56 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting repository Structure-> Rep ID: 16 Base: 25344 Target: -1
----3/9/2009 2:43:56 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25344
----3/9/2009 2:43:56 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:179 RepID:16 Base:25344 Target:25344 Calling VaultRepUtil.DiffRepTrees() - in-memory tree diff.
----3/9/2009 2:43:56 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetRepositoryStructure returned: Success
----3/9/2009 2:43:56 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting list of checkout changes.
----3/9/2009 2:43:56 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetCheckOutListChanges returned: Success
----3/9/2009 2:44:43 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Beginning SQL transaction 19753
----3/9/2009 2:44:43 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled SQL transaction 19753 successfully committed.
----3/9/2009 2:44:43 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Login
----3/9/2009 2:44:44 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetUserOptions returned: Success
----3/9/2009 2:44:44 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Success
----3/9/2009 2:44:44 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetRepositories returned: Success
----3/9/2009 2:44:46 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting repository Structure-> Rep ID: 20 Base: 25319 Target: -1
----3/9/2009 2:44:46 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25351
----3/9/2009 2:44:46 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:179 RepID:20 Base:25319 Target:25351 Calling VaultRepUtil.DiffRepTrees() - in-memory tree diff.
----3/9/2009 2:44:46 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled GetRepositoryStructure returned: Success
----3/9/2009 2:44:47 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled Getting list of checkout changes.
----3/9/2009 2:44:47 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 25351
----3/9/2009 2:51:42 PM mzjsmn--148.97.10.200(148.97.10.200)--SSL Disabled An error occurred during the session cleanup. No sessions were removed from the database.\tThe transaction log for database 'sgvault' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

disgruntleddrone · Post by **disgruntleddrone** » Mon Mar 09, 2009 2:16 pm

No sessions were removed from the database.\tThe transaction log for database 'sgvault' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases

This does not look good.

Beth · Post by **Beth** » Mon Mar 09, 2009 2:36 pm

Can you go to your SQL Server Management Studio, or SQL Enterprise Manager if on SQL 2000, and look at the properties for sgvault and for sgmaster. The second option down should be the settings for the files. What is their starting growth, how much to grow by, and their limit?

Then find on disk where the database files are. Can you tell me the sizes of the following files?
sgvault.mdf
sgvault_log.ldf
sgmaster.mdf
sgmaster_log.ldf

Finally, how much free disk space do you have on each disk for the SQL server and which drive did you place the database files on?

disgruntleddrone · Post by **disgruntleddrone** » Tue May 19, 2009 11:11 am

I opened this thread sometime ago and had to abandon it due to a more pressing issue. Now, this original matter is back with a vengeance! I have a Vault 3.51 instance that has maxed out space on the DB and I need to get it cleared immediately. Everytime I attempt an obit, I get the errors previously listed in this thread.

Any assistance that you can offer would be EXTREMELY appreciated!

Beth · Post by **Beth** » Tue May 19, 2009 12:35 pm

With the previous issue, I was expecting to see your .ldf files being bigger than your .mdf files. Since you are on Vault 3.5.1, I suspect this is still going to be the issue you are running into. Check the sizes of those files.

If they are larger than the .mdf files, then:

- Make a complete BACKUP of the database.
- In your SQL Analyzer execute
Code: Select all
```
BACKUP LOG sgvault WITH TRUNCATE_ONLY
```
- Next, in your SQL Analyzer execute
Code: Select all
```
USE sgvault 
GO 

DBCC SHRINKFILE ( sgvault_log ) 
GO
```
- Make a complete BACKUP of the database with the truncated log.

To prevent log issues in the future, you can set the Vault database to use the Simple Recovery Model. In SQL 2005, go to the SQL Server Manager, right click sgvault, select properties, then Options. At the top of the window, you will see Recovery Model and select Simple from the drop-down.

Even better would be to upgrade to Vault 3.5.3. That would be a free upgrade from Vault 3.5.1.

disgruntleddrone · Post by **disgruntleddrone** » Tue May 19, 2009 1:21 pm

Thanks for the response, but that does not appear to be the case with my implementation:

sgvault db = 34 Gigs
sgvault log = 3 Gigs

We had suspected that the problem was due to inadequate drive space on the server; that possibly there was not enough room on the server to obliterate because of the transaction log expanding during the process. The aforementioned theory was then quashed when we tried to obliterate a 500 Mg folder with over 6 Gig of free space on the server - encountered the same error.

Beth · Post by **Beth** » Tue May 19, 2009 1:57 pm

Can you go to your SQL Server Management Studio (or SQL Enterprise Manager), find the settings for growth on the files that are found in the properties of the sgvault database and list out what you have set?

If you prefer, we could take this offline so I could take a closer look. Could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread?

Beth · Post by **Beth** » Tue May 19, 2009 2:39 pm

Taking this offline.

HS: 216070

SourceGear Support

Freezing up while trying to get Latest Version

Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version

Re: Freezing up while trying to get Latest Version