Installation fails -- Error 2738

[karway]

I'm trying to install the Fortress Server package (FortressServer_1_1_4_18402.msi) on 32-bit Vista Ultimate SP1. I'm logged in as an Administrator. This machine has IIS 7.0, SQL Server Express 2008 SP1 and IE8.

The installation fails within a few seconds with an Installer Information message:
"The installer has encountered an unecpected error installing this package. This may indicate a problem with this package. The error code is 2738."

I've downloaded the .msi file again, but get the same error.

[lbauer]

That error generally means VBScript isn't enabled.

The installer needs VBScript enabled on the machine in order to run and it sometimes isn't installed on Vista "out of the box".

Open a command prompt (as Administrator) then cd to wherever vbscript is on your machine. Usually it is %windir%\System32. Then run regsvr32 vbscript.dll.

cd %windir%\System32

regsvr32 vbscript.dll

Then try running the installer.

[karway]

Thanks for the quick reply. Your suggestion did the trick.

[lbauer]

Thanks for the update. That's good news. : )